Job Title

Customer Success Specialist page is loadedCustomer Success SpecialistApply locations Sydney, NSW time type Full time posted on Posted 3 Days Ago job requisition id JR482Why Tyro?At Tyro, were into business big time. Through our integrated payments, banking and lending solutions, were here to ensure nothing stands in the way of Australian business success. With over 21 years'' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. Were proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.It starts with You.Just like our customers, were obsessed with the success of our people. So, when you come onboard, well give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team , so youll get to work with smart, motivated and friendly people across Tyro . We are fast paced and innovative and strive to live our values everyday commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a r eal impact. A s we continue our mission to shake things up and make payments the easiest part of doing business, youll have the opportunity to learn new skills with hands-on experience, further your career , and help unleash the potential of our customers , one payment at a time. Step inside life at Tyro here .The Customer Success team is a huge part of Tyros growth and success and responsible for managing a portfolio of business customers across a range of industries. We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.Reporting to the Manager Customer Success, you will be a vital member of the Customer Success team. Your key responsibility will be to grow your existing portfolio of medium and above business customers, ensure customer satisfaction is met which then leads to the retention of these important customers.What you''ll do:Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churnAction various triggers for retention and product purposes in a timely mannerImbed Robust Operational Rhythm with the setup of regular meetings and quarterly business reviewsLead negotiations and manage analysis on rates comparisons to retain your merchant baseGenerate referrals for new business by fostering strong relationships with existing customersSeek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account ManagementProactively look for opportunities for Tyro banking and eComm products within a portfolioProactively seek to expand their knowledge on Tyro''s products and services and stay up to date with any changesWhat you''ll bring:Account Management in Payments, POS or Saas: Proven experience managing a portfolio of business customers, ideally in the payments, POS, or SaaS industries, with a track record of reducing churn and driving retention would be advantageous.Customer Retention & Relationship Management: Demonstrated ability to identify and act on retention triggers, resolve customer pain points, and maintain strong, proactive customer relationships through regular engagement (e.g., QBRs, strategy sessions).Negotiation and Commercial Acumen:Strong negotiation skills with experience in rate review and comparison to retain or upsell existing clientsespecially in competitive markets like merchant services or payment solutions.Upselling and Cross-Selling: Experience identifying and capitalising on opportunities to expand product adoption (e.g., banking, eCommerce solutions) within an existing portfolio, with a consultative sales approach.Referral and Lead Generation: Ability to generate referrals and warm leads from an existing client base, ideally within financial services, technology, or hospitality sectors using POS or SaaS solutions.Industry Knowledge in Payments & Fintech: A strong understanding of the payments ecosystem (e.g., EFTPOS, eComm, payment gateways) or SaaS platforms, and familiarity with customer expectations in these sectors.Whats in it for you?Weve worked hard to create an environment thats big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.Youll also receive:A mix of in-office and remote workingLearning and career development opportunities16 weeks paid primary carers leave12 weeks paid secondary carers leaveAnnual team-based volunteer dayBirthday LeavePower Up Day (Additional day of leave )Weekly team social events, snacks, craft beer and wine, ping pong and video gamesTaco TuesdaysMental health and wellness initiativesNovated leasingTyro is committed to a diverse, inclusive workplace where everyone thrives.We welcome applicants of all backgrounds and are an equal opportunity employer . If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.Still with us?If youve got this far, then you might just be a great fit for us. Dont tick all the boxes above? Thats ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.#LI -HybridSimilar Jobs (4)Customer Application Specialist (6 Month Contract)locations Sydney, NSW time type Full time posted on Posted 11 Days AgoCustomer Support Trainerlocations Sydney, NSW time type Full time posted on Posted 21 Days AgoCustomer Support Specialist - Strategic Accountslocations Sydney, NSW time type Full time posted on Posted 30+ Days AgoOur StoryBuilding and growing since 2003, Tyro provides a fresh alternative to payments and cashflow solutions.Were Australias largest EFTPOS provider of all ADIs (Australian Deposit-taking Institution) outside the big four and we provide tailored EFTPOS, effortless business lending, and banking solutions that support over 74,000 Australian businesses. Beyond credit, debit and EFTPOS card acquiring, we also offer Medicare and private health fund claiming and rebating services through Tyro Health.Take a look here what it''s like to work at TyroValuesWow the Customer - We love our customers and we want them to love us too.Be Good - We''re open and transparent, and we do the right thing - even when nobody''s watching or it''s really hard.Commit to Greatness - We think big, move fast and dare to be different. We''re always asking "what''s next?"Stay Hungry - We ooze passion and determination and we play as a team to win.Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate. #J-18808-Ljbffr