Job Title

Customer Support & Complaints SpecialistThis range is provided by Core Talent Pty Ltd. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$85,000.00/yrOur client is seeking a highly organised and solutions-focused Call Centre & Allocations Coordinator to join their growing team. This pivotal role is responsible for managing inbound service requests, coordinating technician schedules, and ensuring a seamless service experience for residential clients. Acting as the first point of contact, the successful candidate will resolve complex queries efficiently while maintaining a calm and professional approach.Key Responsibilities:Manage a high volume of inbound and outbound calls with professionalism and empathyAllocate and schedule jobs for field technicians, ensuring effective utilisation of resourcesResolve customer queries, concerns, and complaints in a timely and empathetic mannerLiaise with technicians, operations teams, and external stakeholders to ensure jobs are completed to a high standardPrioritise urgent or sensitive service requests and escalate when necessaryMonitor job progress and provide timely updates to clientsMaintain accurate records in the job management systemProactively identify scheduling conflicts or service delays and provide alternative solutionsSupport ongoing improvement of allocation and customer service processesKey Skills & Experience:Previous experience in a busy call centre, service coordination, or scheduling roleStrong problem-solving skills and ability to remain calm under pressureExcellent organisational skills and the ability to juggle multiple prioritiesClear and confident communication skills with a customer-first mindsetExperience working with residential clients and handling sensitive service issuesProficiency in job management/CRM systems and Microsoft Office SuiteAbility to work both autonomously and as part of a fast-paced teamPreferred:Background in trades, construction, or maintenance industriesFamiliarity with field service management platforms such as SimPRO, AroFlo, or similarWhy Join This Team?Supportive and collaborative team cultureOpportunity to develop within a well-regarded and stable organisationMake a genuine impact by improving service delivery and supporting customers dailyPlease contact Lauren on 0405 725 985 for further information.Seniority levelEntry levelEmployment typeFull-timeJob functionAdministrativeIndustriesTelephone Call CentersReferrals increase your chances of interviewing at Core Talent Pty Ltd by 2xGet notified about new Customer Support Specialist jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr