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Join to apply for the Team Leader, Member Services - Superannuation role at UniSuper1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader, Member Services - Superannuation role at UniSuperDirect message the job poster from UniSuper12 Month Contract with potential longer-term opportunitiesLead one of our dynamic and engaging Member Services teams2025 Chant West winner of ''Super Fund of the Year''About USUniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia''s largest super funds, the work you''ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.We are recognised for our performance excellence as we strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us. Come be a part of our passionate Member Services team and make a difference with UniSuper.The opportunityStep into a leadership role with impact as a Member Services Team Leader on a 12-month contract. In this role you''ll lead a high-performing, well-established hybrid team, driving consultant development and operational excellence. With a focus on empowering your consultants, you''ll shape a culture that delivers consistently exceptional member experiences that is seamless, professional, and truly valued.In this fast-paced and varied environment, you''ll oversee the day-to-day operations of a hybrid team, driving performance through hands-on coaching, mentoring, and development. Your leadership will ensure consistent, high-quality service across multiple channels including phone, email, and chat.To succeed in this role, you''ll bring a passion for leadership, a results-driven mindset and the ability to inspire excellence, creating a high-energy environment where individuals thrive, targets are surpassed, and team achievements are genuinely celebrated.About youWe are looking for an individual who has worked in a fast moving transformation environment and is comfortable working with a degree of ambiguity.You are a passionate leader with an desire to support, inspire and coach your team to achieve their best. This passion for service excellence allows us to attract quality consultants who may become our UniSuper talent of the future. In addition, you will possess:3+ years leadership experience within financial servicesStrong understanding of Call Centre FundamentalsAbility to support your team through quality monitoring and extensive experience in providing constructive feedback and coachingPrevious experience in managing remote teamsProven experience in navigating multiple systems skillsFacilitation experience with the ability to run meetings and workshopsExperience working in an ever-changing environment where it is imperative to use initiative and problem solveThe US wayUniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:3 days office closure over Christmas3 days accrued for ''Community, Culture & Wellbeing'' leaveAccess to amazing lunch & learn sessions including with external expertsIt should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don''t meet all the requirements.Know how to grow.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and ManagementIndustriesHospitals and Health Care, Non-profit Organizations, and Government AdministrationReferrals increase your chances of interviewing at UniSuper by 2xGet notified about new Service Team Lead jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia A$115,000.00-A$120,000.00 2 weeks agoMelbourne, Victoria, Australia 1 month agoSunshine West, Victoria, Australia 2 weeks agoTeam Leader, Customer Service OperationsMelbourne, Victoria, Australia 1 week agoTechnical Support Team Lead - Managed ServicesMelbourne, Victoria, Australia 1 week agoTeam Leader - Library Customer ExperienceDandenong, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 3 months agoSenior Manager Customer Service and OperationsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoSenior Workforce Management Lead, Customer OperationsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoEast Melbourne, Victoria, Australia 2 weeks agoDoncaster, Victoria, Australia 3 weeks agoMelbourne Airport, Victoria, Australia 2 weeks agoScoresby, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoTeam Lead, Service Delivery For Telco CollectionMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne Airport, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 4 hours agoWere unlocking community knowledge in a new way. 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