Job Title

Network Building Supplies are your complete building materials provider - from products to expertise, we have everything you need.We specialise in offering a large range of building products from market-leading brands to trades and the public.Our product range includes market-leading brands such as Mitsubishi ALPOLIC, Prodema, Rockcote, Gyprock, Hebel, Cemintel, Bradford, 3M, Rondo, and more.We offer a comprehensive selection of builders supplies, including construction materials like plasterboard and accessories, cladding, Hebel, render, paint, insulation, fasteners, plywood, waterproofing, hardware, and tools.To support our growth, we are seeking an experienced Customer Service Representative to join our dynamic team. The role focuses on maintaining customer satisfaction and loyalty, while driving sales and operational efficiency.About the roleWe are looking for a friendly, professional, and detail-oriented Customer Service Representative. You will be the first point of contact for our customers, providing exceptional service in person and over the phone.Key Responsibilities:Greet and assist customers courteously and professionally.Accurately process orders and payments, confirming details to prevent errors.Provide clear product and pricing information.Handle inquiries and complaints efficiently, escalating as needed.Collaborate with team members to uphold high service standards.Support sales by directing technical or complex queries appropriately.About You:Excellent communication and interpersonal skills.Strong attention to detail with multitasking ability.Customer-focused with a proactive attitude.Ability to work well under pressure and in a team.Previous customer service or sales support experience is preferred.Mandarin language skills are highly advantageous.If you are passionate about delivering outstanding customer service and enjoy working in a supportive team environment, we would love to hear from you!Job InsightsSalary, number of applicants, skills match, and application questions are part of the application process.Applicants will be asked about their Mandarin skills, customer service experience, work rights in Australia, notice period, and driver''s license.Please include any additional relevant details if reporting this job ad as fraudulent, misleading, or discriminatory. #J-18808-Ljbffr