Job Title

A Porter provides consistently delivers exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.What will I be doing?As a Porter, you will provide consistently high-quality customer service to Guests, focusing on laundry support and luggage handling. The Porter interacts with Guests and contributes to their first impressions of our hotel. Your key responsibilities include:Providing laundry support, including wash cycles, folding, and storageOffering courteous and attentive service to Guests, maintaining a visible presence in the lobbyDelivering fast, efficient, and friendly service to both individual Guests and GroupsKeeping Supervisors informed of relevant feedback from Guests and other departmentsDelivering messages throughout the day as neededAssisting with room moves, luggage deliveries, and manning the Front Door following standard proceduresHandling and storing luggage for arriving and departing Guests and clientsMaintaining the cleanliness and condition of public areas and equipmentCommunicating with Security regarding unattended luggageGreeting Guests warmly in public areas and roomsWhat are we looking for?Successful Porters embody a positive attitude, excellent communication skills, and a commitment to high service standards. To excel in this role, you should:Possess a valid NSW Responsible Service of Alcohol Competency CardHave a positive attitude and effective communication skillsBe flexible with working hoursWork well under pressureBe able to work independently and as part of a teamRespond promptly to Guest requests and deliver exceptional serviceMaintain excellent grooming standardsIt is advantageous to have:Previous experience in a similar roleExperience working within a hotel environmentWhat will it be like to work for Hilton?Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. We foster an inclusive and equitable workplace where Team Members can be their authentic selves and have opportunities to learn, grow, and succeed. Benefits include:Provision of a laundered uniform110 discounted travel nights per year at Hilton hotels worldwideFood & Beverage discountsRecognition programs and awardsParticipation in ESG activitiesFlexible working arrangementsCompetitive pay: Hilton Sydney pays above the HIGA Level 2 rate of $25.23 - $63.07/hour (including penalties, super, and tips where applicable) #J-18808-Ljbffr