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Add expected salary to your profile for insights.Be part of the Myer Cairns leadership team as the Customer Service Manager.Be the driving force behind our customer service excellence by inspiring and leading teams to deliver superior customer service and achieve profitable results across various departments. Champion the Myer strategy, manage daily department activities, and provide ongoing support, coaching, and leadership for your teams.Reporting to the Assistant Store Manager and working collaboratively with the leadership team, this pivotal role offers excellent opportunities to advance your retail management career path.Join the leadership team at Myer CairnsShowcase your customer service excellence by leading team performanceOpportunities for succession planning and career developmentAbout The Role:Manage the daily activities of your departments and team, driving customer satisfaction and financial performanceOptimise team productivity by leveraging workforce management and further developing team member skillsDrive a high-performance, customer-focused culture through role modelling, communication, feedback, and recognitionMaximise the teams customer service focus by effective management and delegation of tasks to minimise operational activitiesLead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leadersMaximise your time spent within your departments to lead and manage your teams and gain customer insightsAbout You:Previous experience as a Retail Manager, Area Manager, or similar, ideally within a Fashion/Retail environmentPeople leadership skills with a ''hands-on'' approach are essentialDemonstrated ability to lead teams, achieve targets, and monitor KPIsExperience in performance management and getting the best from your teams will be highly regardedCustomer-focused with superior customer service skillsStrong retail, financial, and business acumenExcellent time management skills with the ability to prioritise and achieve within timelinesBenefits to you:Become a leader within one of Australias most-loved department storesCareer development and progression opportunities, local and nationalExciting Team Member discounts and exclusive offersAccess to volunteer, parental, and lifestyle leaveService Recognition, Inspirational People Awards, and more!Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g., Black Friday and Christmas-New Years).From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, youre encouraged to be yourself, share your ideas, and are entrusted to deliver your very best.Here, youre not only an employee. Youre a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, were all about making your work life meaningful. We want you to experience lifes special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.Wherever you are and wherever youre going, well meet you there and get you to your destination. With your enthusiasm and our support, were fully committed to helping you thrive and flourish. The future lies in your hands.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Fashion Retail & Department Stores, more than 10,000 employeesMyer is Australia''s largest department store group and has been synonymous with style and fashion for over 100 years.We have a valuable footprint of 67 stores in prime retail locations across Australia, complemented by our well-recognised brand and supported by our recently enhanced online, digital, and mobile platforms. This combination sets the platform for a leading omni-channel experience for our customers, however they choose to shop with us.We are focused on providing inspiration to everyone, including our customers, our team members, our shareholders, our suppliers, and the many communities that we engage with our strong brand.The Myer merchandise offer includes 11 core product categories: Womenswear, Menswear, Miss Shop (Youth), Childrenswear, Intimate apparel, Beauty, fragrance and cosmetics, Homewares, Electrical goods, Toys, Footwear, handbags and accessories, and General merchandise.Source: this is an extract from the companys own website #J-18808-Ljbffr