Job Title

The Globus family of brands (Gfob) started with a rowboat in Switzerland, transporting visitors across Lake Lugano. Now, 97 years later, we are one of the world''s leading travel companies. We pride ourselves on providing luxurious and unparalleled holiday experiences to travellers searching for deeper connections and enriching experiences. With a range of escorted coach tours, independent city stays, and deluxe river cruising, we cater for all travellers and travel styles. Your New Role Working in our Agency Sales call centre in our Sydney office, your main responsibility will be to provide excellent customer service to our Travel Advisors in order to secure bookings, achieve sales targets, and encourage repeat business. What will you be doing? Sell and promote Gfob products through superior customer service, destination and product knowledge, and sales skills. Identify customer needs and match those needs with Gfob products. Meet and exceed assigned KPIs and sales targets. Handle all queries (telephone and email) from travel agents. Build relationships with travel advisors to encourage repeat business. Accurately copy and enter customer data. Work allocated shifts, which may include evenings and occasional weekends. What are we offering? Incentive programs to reward your performance. Discounted travel across all Gfob products. Access to exclusive employee discounts - movie tickets, consumer goods, and more. Paid birthday leave and volunteer days. Free access to Employee Assistance Program. Loyalty and milestone rewards, including a free cruise. Hybrid work model - 2 days at home. Centrally-located modern office with end-of-trip facilities. Regular staff social events. Opportunity to work for a leading global touring and river cruise company. What are we looking for? Ideally, 12 months'' experience in customer service or a call centre, preferably in the travel industry. Experience working with airfares, especially using the Sabre GDS, is preferred but not essential. Strong communication skills with excellent attention to detail. Customer service-oriented with a passion for travel and good destination knowledge. Excellent team player with strong time management skills and a proactive attitude. Flexibility to work outside standard hours as needed. Full working rights within Australia (AU/NZ Citizenship or PR). #J-18808-Ljbffr