Job Title

$76,198 $78,000 per year + superannuationHilton Darwin is seeking a motivated and experienced Guest Relations Manager to oversee daily hotel operations and manage the team during your shift, ensuring an exceptional guest experience.About the roleAs a Guest Relations Manager, you will be responsible for your shift team and ensuring a safe, happy, and productive work environment by coordinating hotel operations. You will make sure every guest feels cared for, valued, and respected, inspiring your team to deliver outstanding experiences.DutiesPersonally welcome all guests and attend to Hilton Honors Guests, ensuring they receive all hospitality benefits.Lead the team in implementing Hilton''s vision: To fill the earth with the light and warmth of Hospitality, and uphold Hiltons values.Manage team schedules and rostering for specific duties.Maintain the security of our Property Management System.Manage Responsible Service of Alcohol laws during your shift and handle any related issues.Ensure team compliance with Occupational Safety and Health practices.Coordinate emergency responses when necessary.Proactively resolve guest issues and complaints, encouraging team initiative and empowerment.Collaborate with departments like Housekeeping, Engineering, and Food & Beverage to ensure seamless guest experiences.Assist in recruiting, training, and developing the Front Office team.Participate in training courses and support team development.Manage team performance and scheduling.Perform front office and hotel reception duties as needed.Skills & ExperienceAt least 3 years of supervisory experience in Front Office within hospitality, leisure, or retail sectors.AQF Cert III with 2 years of on-the-job training, or AQF Cert IV.Professional demeanor emphasizing Hilton hospitality and guest service.Strong communication, conflict resolution, and customer service skills.Calm, organized, detail-oriented, and able to multitask positively under pressure.Participation in the Team Member Travel Program and Family & Friends Travel Program.Access to Hilton University with over 3000 courses.Additional InformationHilton is committed to fostering a supportive culture that encourages team members to be authentic and empowered at every stage of their careers.This job posting is active and accepting applications. #J-18808-Ljbffr