Job Title

Client Success Officer (12 Month Parental Leave Cover)1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionFor a winning team that is evolving. Forward with Cuscal.At Cuscal, youll find a strong, successful company thats reimagining the future. And our team is right there at the heart of it all. Here, youll deliver or support interesting, ground-breaking projects that have real impact - on Australias financial services sector and the millions of customers it serves. Youll innovate alongside skilled, smart, connected teams. And youll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, weve set the standard for over 50 years. Now, were preparing to pioneer the next 50.We are looking for a Client Success Officer to join our Client Success TeamThe Client Success Officer is responsible for working closely with our Client Partner Managers and clients to ensure exceptional client experiences and service delivery. The role is responsible for working across the Client engagement journey to anticipate client challenges or queries and proactively provides solutions and answers to increase client satisfaction. You will:Support Client Partnership Managers as required in day-to-day client servicing including coordination of client onboarding, training, adoption, retention and offboarding.Act as the voice of the customer within Cuscal, understand customer behaviour/needs and communicate to internal stakeholders.Responsible for centralised client activities including proposal support, account plans, contract governance, offboarding and compliance.Working internally across Cuscal to provide expert support for client queries, and where relevant for issues ensuring that root-cause analysis is conducted, and a corrective action plan is followed through, applying any learnings for future benefit.Identify, recommend and deliver process improvement initiatives to better service clients, through trends analysis and client feedback.Educate clients on how to optimise Cuscals products and servicesWork collaboratively to strengthen operational processes to eliminate risk and operational issues.Identify, recommend and deliver processes improvements to increase efficiency and improved client experienceAbout YouTo be successful in this position you will have the following skills and experience:You are passionate about enabling excellent client outcomes.Youre highly adaptable and motivated to play a key role in a rapidly changing business and industryProven experience demonstrating a breadth and depth of operational service delivery managementThe ability to create insightful presentations and experience in working with tenders/proposalsExperience and an understanding of the payments/retail banking environment (highly desirable)nWhats it like to work here?As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.Next StepIf you think this role is the right fit for you, we invite you to apply. Lets explore who you are and what drives you. Wed love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionFinanceReferrals increase your chances of interviewing at Cuscal Limited by 2xNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 months agoDarlinghurst, New South Wales, Australia 6 days agoExecutive Assistant (For Relocation to Kingdom of Saudi Arabia)Sydney, New South Wales, Australia 3 weeks agoSt Leonards, New South Wales, Australia 1 week agoProject Officer, Operations and Program Support UnitSt Leonards, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr