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About UsAt Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About The TeamSocial Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealands essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.Job DescriptionWe currently have an exciting opportunity for an energetic, and enthusiastic customer and safety-focused Campus Control Room Officer. Reporting to the Security Manager, the purpose of the Security Officer position is to provide for the safety and security of persons, premises, and assets of the site, whilst providing exceptional customer service to all our customers and stakeholders.The Security Officer Responsibilities Include (but Not Limited To)Provide exceptional customer service to all stakeholdersConduct regular foot patrols of the site and its assetsPerform unlock and lock up of access points within the siteMonitor, control and maintain CCTV, access control and BMS systemsOperation of fire systemsIncident response, resolution, and reportingManagement of contractors and visitors onsiteSkills And ExperienceMinimum 2 years security experience (Control Room experience highly regarded)VIC Security Licence (Must include Control Room and Monitoring accreditation)Current First Aid & CPRCurrent knowledge of work health and safety and risk management practicesKnowledge of current industry standards and requirementsProven experience in emergency response proceduresHighly developed customer service skillsExcellent written and oral communication skillsPrevious experience in operation of systems within a Control Room environment (including but not limited to) CCTV, Access Control and BMS (Intergriti and Avigilon experience highly regarded).Proven ability to understand, interpret and follow policies, procedures, and instructionsHigh level of computer skills (including all Microsoft products)Working with children card or willing to apply for oneBenefits And CultureSupportive and inclusive culture focused on innovative service deliveryA professional and safe working environmentAccess to employee benefits and entitlementsAn Employee Assistance Program (EAP) that is available to employees and their familiesEmphasis on learning and developmentWe pay 3% above award ratesYou get a long weekend every fortnight (Burwood/Control only)You get seven days off every fortnightThis is a great opportunity to join a reputable company, and work with a professional team where you will be given the opportunity to develop your career.Downer Group is an employer that acknowledges and embraces the importance of our people''s diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.To apply online please click the apply button below. #J-18808-Ljbffr