Job Title

Operations Manager | Full Time | Holiday Inn Potts PointHotel Brand: Holiday InnLocation: Australia, New South Wales, SydneyHotel: Sydney - Potts Point (SYDAS), 203 Victoria Street, Potts Point, 2011Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, weve been on our journey since 1952. So, if you can help us spread the joy of travel to all, wed love to give you a warm welcome to the Holiday Inn family.Whats the job?AsOperations Manager, you will oversee the day-to-day operations of the Holiday Inn Potts Point, with direct responsibility for the effective management of theRooms Division(Front Office & Housekeeping) andFood & Beverage(Sirocco Restaurant & Bar, in-room dining and Meetings). Your focus will be on delivering exceptional guest and colleague experiences, maintaining Holiday Inn brand standards, and achieving departmental revenue and profitability targets.This pivotal role requires a proven ability to foster a positive, high-performing workplace culture. Your strength lies in building, motivating, and leading engaged teams that consistently deliver results.This is a great opportunity to step up into this key role where you will act as the hotels leader in the absence of the General Manager.Guest Experience:Respond to guest feedback (including social media), resolve complaints, and build strong relationships to enhance satisfaction.Performance & Planning:Analyse guest satisfaction data and implement improvement plans. Support the GM with budgeting, forecasting, and policy implementation.Cost & Efficiency:Monitor expenses and drive efficiency in housekeeping, laundry, F&B, and labour costs. Manage payroll productivity using IHG tools.Team Leadership:Lead recruitment, onboarding, and succession planning. Ensure training and development plans are in place and performance is regularly reviewed.Engagement & Culture:Foster a positive work environment, drive engagement survey participation, and implement action plans for continuous improvement.Revenue Growth:Collaborate with Sales and GM to identify sales opportunities, maximise occupancy and average rate, and implement revenue-generating initiatives.Compliance & Security:Ensure financial transactions are secure and compliant. Maintain safety, food hygiene, and brand standards.Cross-Department Collaboration:Coordinate daily with other departments to ensure smooth operations and high service quality.Crisis Management:Lead emergency response efforts and ensure the team is trained and prepared for various scenarios.What we need from youFull, unrestricted working rights in Australia (no WHV, temporary visas, or sponsorship)Degree in Hotel Management, Business, or related field4+ years hotel management experience, preferably across Rooms and F&BStrong knowledge of hotel systems and revenue managementProven project management and cross-functional collaboration skillsDetail-oriented, organised, and results-drivenExcellent communication and leadership abilitiesConfident managing stakeholders and guest relationshipsValid RSA, First Aid certification, and drivers licenseFlexible availability, including weekends, nights, and holidaysWhat we offerCompetitive rewards package including annual bonus tied to KPIs.Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverageEnhanced parental leave programFree duty meal on shiftPaid birthday leaveProactive paid wellness and mental health daysA massive colleague discounts platform for all your favourite brands and retailersYour career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.We are proud to be IHG and we know you will be too.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today.Visit to find out more about us.Theres so much more to the job than we can capture here. Its simply about creating great experiences, doing the right thing and understanding peopleDon''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr