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Bring your you to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. Were better and bolder together.TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. Its our why; our reason to exist. Now, were proud to be one of Australias leading mobile and internet providers. Were not just redefining telco, were changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.Could that be you?Your opportunity:We are seeking a detail-oriented and proactiveRoaming and Intercarrier Coordinatorto manage and optimize our international roaming and interconnect operations. This role is critical in ensuring seamless connectivity for our subscribers across global networks and maintaining strong relationships with international carriers and partners.You''ll make impact by:Serving as the primary point of contact for voice interconnect, IDD and roaming partners.Supporting in negotiating and managing voice interconnect, IDD and roaming agreements, including pricing and SLAs.Manage the annual IDD and Interconnect budgets involving identifying and delivering incremental cost savings in the current financial year with carrier partners, both domestic and international.Resolving intercarrier disputes and billing discrepancies in a timely manner.Collaborating with finance and legal teams on contract management and settlements.Working with internal stakeholders such as Technology & Regulatory to understand requirements/impacts etc of new projects or impending regulatory/industry changes and support the implementation.Coordinate the implementation and testing of new roaming agreementsMonitor roaming traffic, quality, and performance KPIs to ensure optimal user experience.Manage roaming fraud prevention and resolution in collaboration with internal security teams.Maintain and update roaming databases and documentationsSupport the launch of new services (e.g., VoLTE roaming, 5G roaming).Coordinate with technical teams for testing and troubleshooting of interconnect and roaming issues.Prepare regular reports on roaming usage, revenue, and partner performance.Support and document E2E processes and improvement initiatives.What youll bring:Bachelors degree in Telecommunications, Engineering, Business, or a related field.25 years of experience in roaming, interconnect, or carrier relations within a telecom environment.Strong understanding or willingness to learn GSMA standards and roaming/interconnect protocols.Analytical mindset with attention to detailIdeally, you will also have:Excellent communication and negotiation skills.Proficiency in Excel, reporting tools, and telecom billing systems.What''s in it for you?Flexible hybrid way of working (from home and office)Stay Connected Mobile Access to a free mobile planStay Connected NBN Access to a free NBN 100 planYour Leave - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsCome join us and build a better future. Apply today.Dont meet every single requirement? Thats OK!At TPG Telecom, were all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications dont align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecomhere.TPG Telecom also acknowledges theGadigal People of the Eora Nationas the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.#LI-Hybrid #LI-LO1 IND2 #J-18808-Ljbffr