Job Title

Benefits$95,000 salary + superannuation 12 month fixed term contractOpportunity to lead a dedicated team of 7 professionalsLocated in Macquarie Park, with hybrid working modelCareer development in the healthcare sectorFlexible, collaborative, and people-focused team cultureAbout the CompanyThis organisation is a well-established, national leader in the healthcare sector. They are known for delivering high-quality solutions across medical devices products. With a strong reputation for operational excellence and a collaborative, supportive environment, they foster continuous improvement and innovation throughout their teams.About the OpportunityAs the Customer Care Team Leader, you will be responsible for guiding, developing, and mentoring a team of seven Customer Care Consultants and Seniors. Reporting to the ANZ Customer Care Manager, you will drive a culture of excellence, accountability, and customer focus. Your role is critical to ensuring the delivery of efficient, accurate, and professional service to internal and external stakeholders. You will leverage data and insights to manage team performance, enhance processes, and support wider business objectives. Collaborating closely with supply chain, finance, sales, and other departments, you will help ensure that customers consistently receive outstanding service.DutiesLead, coach, and inspire a team of 7Oversee daily operations, including team workload and queuesInvestigate and resolve customer inquiries, issues, and complaintsMonitor KPIs, SLAs, and team performance metricsImplement process improvements using data-driven insightsCollaborate with internal stakeholders to support business objectivesDevelop and deliver training for new and existing team membersSupport audit activities and ensure compliance with policies and proceduresDrive a culture of accountability, respect, and continuous improvementSkills and ExperienceDemonstrated leadership experience in customer serviceExperience in regulated, product-focused industries (pharma, OTC, medical devices), Consignment or Loan Kit experience is highly desirableCompetence with SAP or similarERP/CRM systems for order management and reportingStrong problem-solving and decision-making skills, ensuring high accuracy for month endCultureSupportive, collaborative, and growth-oriented. A team environment where people are valued and empowered to achieve results.How to ApplyClick apply or contactHannah Dixon on 02 8877 8777 for a confidential discussion.About Healthcare Professionals GroupHealthcare Professionals Group recruits all positionsexecutive, permanent, contract/tempacross all levels, within all areas of healthcare:Medical Affairs & Life Sciences: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific.Commercial: Marketing, Sales, Analytics, Government, and External Affairs.Business Operations & Infrastructure: Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse.Clinical Care: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.For more job opportunities, visit www.hpgconnect.com. #J-18808-Ljbffr