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4 days ago Be among the first 25 applicantsBring your you to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. Were better and bolder together.TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. Its our why; our reason to exist. Now, were proud to be one of Australias leading mobile and internet providers. Were not just redefining telco, were changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.Could that be you?Who is felix?felix is Australias first telco to be powered by 100% renewable electricity and carbon neutral certified. felix was created to deliver a digital mobile service that starts conversations through radical simplicity, outstanding customer service and having a positive impact on our planet. We offer three great value mobile phone plans purchased through our digital native app first journey or in-store through our retail partners. We also plant a tree for every customer, each month they are subscribed.Your OpportunityAs our valued Digital Care Advisor, you will play a vital role. you will work as part of a team of experts to deliver support to future, existing and former customers over digital channels, including live chat, email, and social media. The felix Digital Care Advisor operates in a fast-paced, dynamic environment with multiple competing demands, operating in a rotating roster environment.You''ll Make Impact ByResolve customer enquiries over asynchronous live chat, email, social media and voice mail follow-up, helping multiple customers at the same timeMaintain a professional but relaxed and friendly engagement with customers during interactions, ensuring written communication consistently demonstrates a professional and friendly tone, maintaining excellent spelling and grammar, in line with our guides on tone of voice guide the ways we careEnsure a focus on exceptional customer experience as measured through quality assurance, customer service surveys, first contact resolution rate, and a range of customer-focused KPIsEmbody the felix values when communicating with internal or external partiesWhat Youll BringA customer-first mindset, with a go-getter attitude, focused on solutions, not problems requiredIdeally, You Will Also Have12 months+ working in a Customer Service environment preferredAdvanced understanding of PC applications preferredExperience using web-based CRM systems (e.g. Freshworks, Salesforce, Zendesk, Siebel) preferredWhat''s in it for you?Flexible hybrid way of working (from home and office)Stay Connected Mobile Access to a free mobile planStay Connected NBN Access to a free NBN 100 planYour Leave - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsCome join us and build a better future. Apply today.Dont meet every single requirement? Thats OK! At TPG Telecom, were all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications dont align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.#IND2Access to a great selection of benefitsHybrid working arrangement, mix of working from home and the officefelix is the newest brand to emerge under the TPG Telecom businessSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesTelecommunicationsReferrals increase your chances of interviewing at TPG Telecom by 2xGet notified about new Advisor jobs in Barangaroo, New South Wales, Australia.Market Consultant, Australia/New ZealandSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoConsultant, Franchise Operations (At Home)Consultant | Australia and New Zealand (Sydney, Canberra, Melbourne & Auckland)Sydney, New South Wales, Australia 2 weeks agoClient Care Advisor | Full-Time | SydneySydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoBeverly Hills, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$130,000.00-A$135,000.00 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$58,000.00-A$60,000.00 2 days agoTalent Acquisition Advisor (Senior Recruiter)Sydney, New South Wales, Australia 3 weeks agoSenior Consultant | Strategy & Business DesignSydney, New South Wales, Australia 2 days agoSenior Consultant | Strategy and Business DesignSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoAssociate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation-R-250093St Leonards, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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