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1. Provide the best possible experience on our site2. Collect statistics to optimize site functionalitySr Customer Success Manager - ANZ page is loadedSr Customer Success Manager - ANZApply remote type Flex locations Australia, VIC, Melbourne time type Full Time posted on Posted Yesterday job requisition id JR-0097390Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. Thats why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you dont need to hide who you are. You can feel the energy and the passion, it''s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamANZ CS teamAbout the RoleCustomer Success Management (CSM) is Workdays liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers. We ensure quality service and operational performance, collaborate with sales and support groups to demonstrate value of support offering to customers and identify opportunities for expanded support business. Our Customer Success Managers work directly with customers to improve their overall user experience with Workday.Responsibilities:- Handling overall responsibility for coordinating the customer relationship.- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.- Prioritizing and driving resolution on raised customer concerns.- Promoting opportunities for two-way communication.- Supervising and facilitating the customer''s adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products.- Using customer relationships as needed for prospect references.- Keeping customers advised of process and procedural changes.About YouBasic Qualifications- 5+ years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels.- 1+ years project management experience with Workday HCM, Payroll, or Financials.Other Qualifications- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.- Experience with State & Local Government customer base and projects- Customer management experience in a complex software or SaaS environment.- Proven track record to collaborate and build strong relationships with customers especially at the executive level.- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).- Account management / adoption planning experience preferred.- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.- Excellent organization, time management, data analysis, and communication skills.- Bachelor degree or equivalent work experience; Business or Technical degree preferred.- Ability to travel up to 30%.Our Approach to Flexible WorkWith Flex Work, were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you''ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!Can''t find a suitable opening?Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities.Want Information about Workday Benefits?Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!Being a Great Place to WorkAre you interested in contract opportunities at Workday?With Flex Work, were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you''ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.About WorkdayAt Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us!Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world''s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com .At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. #J-18808-Ljbffr