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Join to apply for the Customer Success Manager role at ClickViewJoin to apply for the Customer Success Manager role at ClickViewDirect message the job poster from ClickViewPeople Operations Specialist at ClickViewDrive relationships and enhance video learning experiences for schoolsJoin a passionate, high-performing and motivated Customer Success team at a worldwide leading educational video companyPermanent full time role, located in Sydney, working from home and in the office - the successful applicant must also be available to travel throughout their region to visit customersWhy Join Us?Do you want to shape the future of education? At ClickView, we''re on a mission to empower teachers and captivate students through the power of video. Were committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.Join our passionate team dedicated to transforming education, and be part of something thats more than just a job for us - it''s a mission we truly believe in. We''re committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren''t just welcome, they''re celebrated!Ready to discover your potential with us?The Role:As a Customer Success Manager at ClickView, you will be at the forefront of empowering K-12 schools to maximise the impact of digital learning. With over 6,000 schools using ClickView globally, you will own the end-to-end relationship with school leaders and educators across your assigned region, driving the successful adoption and ongoing use of ClickViews resources. Your mission is to ensure every customer achieves their educational goals by providing expert onboarding, proactive training, and continuous support.Through data-driven insights and a deep understanding of school needs, you will champion customer satisfaction, secure renewals, and foster a thriving community of engaged ClickView users. Youll collaborate closely with cross-functional teams and act as both a trusted advisor and advocate, helping schools unlock the full value of educational video in the classroom.Working with a fantastic education focused team, your responsibilities are varied, and include:Execute comprehensive onboarding, training, and implementation programs for primary and secondary schools in your region, ensuring the smooth and impactful adoption of ClickViewSecure annual subscription renewals and identify opportunities for account growth through upsellingBuild and nurture strong relationships with key stakeholders to drive engagement, satisfaction, and long-term loyaltyDeliver dynamic and engaging face-to-face and online training sessions that keep customers informed about new features and content updatesServe as a thought leader in education technology, advocating for best practices and the effective use of video in teaching and learningAnalyse usage data and feedback to identify opportunities for increased impact, and recommend tailored solutions that enhance learning outcomesCollaborate with Sales, Product, and Marketing teams to address customer needs, resolve challenges, and continuously improve the customer journeyRepresent ClickView at education events by fostering a vibrant community of engaged users, and championing the value of educational technology in K-12 schoolsIn addition to these core responsibilities, the role will undertake any additional duties reasonably required to support customer success initiatives and contribute to the companys overall business objectives.Requirements:3+ years experience in a customer success/ account management roleExperience within SaaS or EdTech sectors will be highly regardedStrong ability to manage multiple projects simultaneously while maintaining attention to detailProven self-starter who drives strategic plans to successful completion and quickly adapts to new digital tools, including Salesforce (highly regarded)Customer-centric mindset with a passion for helping clients succeed through regular in-person and online meetings to build relationships and deliver tailored solutionsExcellent communication skills, including listening, negotiation, presentation, and both written and verbal abilitiesAbility to work autonomously and creatively while fostering a supportive and collaborative team environmentFlexible and agile, thriving in fast-paced, dynamic settingsExtra paid wellbeing and volunteering leave - to care for yourself and others Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year Employee discounts - we offer all employees access to a wide range of discounts to support their wellbeing, physical, and financial health Learning and development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you Wellbeing policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what wedo Generous parental leave policy - we offer an additional 16 weeks full pay Regular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesE-Learning ProvidersReferrals increase your chances of interviewing at ClickView by 2xSign in to set job alerts for Customer Success Manager roles.Sydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 weeks agoSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia A$145,000.00-A$160,000.00 3 days agoPyrmont, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 8 hours agoCustomer Success Manager II, Scale (FTC)Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$85,000.00-A$95,000.00 1 day agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoManager, Customer Success Midmarket, AEC APJCustomer Success Manager (Expression of Interest)Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager - 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