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Senior Rehabilitation and Intake Assessment Case Managers - Employee WellbeingSenior Rehabilitation and Intake Assessment Case Managers - Employee Wellbeing5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Ongoing & Non-ongoing for an initial period of up to 12 months, Flexible working arrangements will be consideredAPS 6Woden, ACT; Brisbane, QLD; Parramatta, NSW; Melbourne, VIC; Adelaide, SA; Perth, WA; Darwin, NTLocation: Woden, ACT; Brisbane, QLD; Parramatta, NSW; Melbourne, VIC; Adelaide, SA; Perth, WA; Darwin, NTApplication Closing Date: 01-Jun-2025Ongoing & Non-ongoing for an initial period of up to 12 months, Flexible working arrangements will be consideredAPS 6Woden, ACT; Brisbane, QLD; Parramatta, NSW; Melbourne, VIC; Adelaide, SA; Perth, WA; Darwin, NTLocation: Woden, ACT; Brisbane, QLD; Parramatta, NSW; Melbourne, VIC; Adelaide, SA; Perth, WA; Darwin, NTApplication Closing Date: 01-Jun-2025ClassificationAPS 6Employment TypeOngoing & Non-ongoing (for an initial period of up to 12 months)This role is being advertised as both ongoing and non-ongoing, with the employment type to be determined in negotiation with the preferred candidate and the NIAA delegate.Where a non-ongoing specified term is offered, this would be for an initial period of up to 12 months, with possibility of extension up to a maximum period of two years.A non-ongoing offer may result in conversion to an ongoing offer of employment; however this must occur within 18 months from the opening date of this advertisement.Flexible WorkFlexible working arrangements will be consideredThe OpportunityThe Employee Health and Wellbeing Section within the People Branch is a vibrant and essential part of the National Indigenous Australians Agency (NIAA). We support employees and managers by offering a comprehensive range of services and advice on workers compensation and non-compensation health and wellbeing matters. We are looking for two enthusiastic and dynamic Case Managers to join our team. In this role, you will be responsible for managing a diverse caseload, providing comprehensive support to employees and working collaboratively with other team members to achieve the best outcomes. All applicants will be assessed against both roles.As a Senior Rehabilitation Case Manager, you will provide trauma-informed rehabilitation case management services, supporting injured or ill staff with both workers'' compensation and non-compensation health and wellbeing issues. This role requires expertise in workers'' compensation, workplace rehabilitation, holistic case management and trauma-informed practices. Key areas include early intervention, injury management, return-to-work strategies and broader HR concerns. You will offer high-quality, person-centric guidance to staff facing complex health and wellbeing challenges, developing and implementing individualised support strategies. Additionally, you will collaborate with medical professionals, managers and external service providers to optimise support for affected employees.Key Responsibilities:lead trauma-informed strategic case management for complex health mattersdevelop and implement case strategies for return-to-work programs or other clinically indicated strategies in line with relevant frameworks, legislation, policies and proceduresmanage workers'' compensation claims, coordinating with Comcare for timely progressiondevelop and maintain stakeholder relationships, communicate effectively with influence and manage conflict resolution processesprepare and review complex correspondence, reports and policies; maintain accurate records diligently and in real-time to ensure thorough documentationhandle personal information confidentially, adhering to privacy principlesprovide coaching and mentoring to enhance manager capabilitypromote health and wellbeing services and initiativesundertake supportive administrative functions.As a Case Manager - Intake Assessment Officer you will provide case management and be responsible for the intake of new cases, assessment of initial needs and early intervention in injury management to promote early and sustainable return to work support for injured or ill staff members. This role requires a strong understanding of the case management function, with a solid background in broader HR procedures to provide quality, contemporary and business-focused solutions and advice on a range of human resources issues, including early intervention, injury management, return to work strategies, unscheduled staff absence, harassment, bullying and discrimination.Key Responsibilities:conducting comprehensive intake assessments for staff and managers referred for health and wellbeing management supportsassessing initial needs, provide early intervention and early case management supports, escalate referrals for complex case management support where required.triaging to improve referral engagement and support early case strategy settingproviding coaching and advice to local managers supporting employeesmanaging short-term early intervention case managementsupporting the Early Assistance Framework with timely advice and appropriate provisionsengaging with key stakeholders to improve processes providing proactive support for injury/illness incident managementmanaging reasonable adjustments prior to and during employmentundertaking supportive administrative functions.Our Ideal CandidateOur ideal candidates will demonstrate the following skills and attributes:demonstrated experience in trauma-informed case management with a focus on rehabilitation, return to work outcomes, and early intervention activitiesstrong communicator with interpersonal skills, including the ability to negotiate, influence and build strong working relationships with a diverse range of internal and external stakeholdersexercise sound judgement to make decisions underpinned by holistic case management practice, legislation, best practice principles, policies and proceduresknowledge of relevant legislations, rehabilitation and return to work frameworks, HR policies and procedures, and other HR disciplines, particularly behaviour, performance or code of conductexperience in, or knowledge of, allied health particularly psychological healthattention to detail, highly organised and effective with time managementcommitted to a professional standard of record-keeping and administration practiceshigh standard of preparing complex correspondence, briefs, reports and submissionsdemonstrated ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander peoples.Identified PositionThis position is Identified which signifies that the role has strong involvement in matters relating to Aboriginal and Torres Strait Islander peoples.This Position Is Required To Liaise With Aboriginal And Torres Strait Islander Peoples, Communities And Service Providers. You Will Require Cultural Competency, Including:understanding of the matters impacting Aboriginal and/or Torres Strait Islander peoples.demonstrated ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander peoples.demonstrated capability and commitment to continue to develop cultural competency.EligibilityTo be eligible for this position you must be an Australian Citizen.The successful candidate will be required to be assessed through our pre-employment screening checks, such as an Australian Criminal History Check.Security Clearance RequiredBaseline Vetting (Protected)Contact OfficerAnna More on 0492 474 226 or anna.more@niaa.gov.auPlease Note This is an unclassified web based recruitment system so your application must not contain any classified or sensitive information. This includes in your one page pitch and resume.Want more information?.Docx Opens in new windowWant more information?.pdf Opens in new windowSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at National Indigenous Australians Agency by 2xGet notified about new Case Manager jobs in Parramatta, New South Wales, Australia.NSW Senior Case Manager & National RTW CoordinatorSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 12 hours agoParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoDrug and Alcohol Counsellor (Social Worker, Counsellor, Welfare Officer Level 1/2 or Psychologist)Assessment & Intake Worker - HomelessnessParramatta, New South Wales, Australia 3 weeks agoOutreach Case Manager - Family Violence SpecialistSurry Hills, New South Wales, Australia 3 days agoSenior Case Manager (Trafficking and Slavery)Surry Hills, New South Wales, Australia 4 days agoMacquarie Park, New South Wales, Australia 1 month agoMacquarie Park, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 3 days agoCase Manager - Research Integrity and ComplaintsSydney, New South Wales, Australia 1 day agoSenior Mental Injury Claims Case ManagerMacquarie Park, New South Wales, Australia 4 weeks agoMillers Point, New South Wales, Australia 1 day agoMacquarie Park, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia 1 day agoSenior Mental Injury Claims Case ManagerMacquarie Park, New South Wales, Australia 2 months agoSurry Hills, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSenior Female Clinician (Social Worker Level 4) - Safer PathwaysSydney, New South Wales, Australia 4 days agoSenior Social Worker Assertive Community ManagementDarlinghurst, New South Wales, Australia 2 days agoSenior Social Worker (Level 3) - Palliative Care (Community)Senior Social Worker - Child Protection Unit CHW - REQ582039Westmead, New South Wales, Australia 1 day agoCommunity Mental Health Professional (Occupational Therapist / Social Worker Lvl 1-2, Registered Nurse, Psychologist) - Macarthur Community Mental Health Emergency Team (Pool) - Perm PTCampbelltown, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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