Job Title

Competitive hourly rate of $39.00 + superannuation7 additional leave days per year + NFP Salary Packaging + Fitness PassportDiverse role primarily focused on customer service, with the opportunity to develop skills in scheduling to provide support as needed.Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team is growing, and we have an exciting opportunity to join our Customer Service team in Central Sydney.What will your role look like?Our Customer Service Officer will provide strong and efficient administration support to the organization.Day to day this includes:Deliver exceptional customer service over the phone to clients and representativesConduct all client interactions in a professional, knowledgeable, and supportive mannerRespond promptly to emails from all stakeholdersProvide strong administrative support to ACAS staff to ensure operational effectivenessEscalate complaints to the Customer Care Team Leader in a timely fashionAssist clients with inquiries related to My Aged Care and assessment outcomesMail My Aged Care support plans and Delegate decision outcome notices to clientsConduct monthly client surveys to gather feedback and improve servicesMaintain current knowledge of aged care services, both funded and non-fundedAssist with continuous improvement frameworks to regularly evaluate administrative processesTo be successful in this role youll need:A kind heart and genuine passion for providing high-quality care to the elderlyCommitment to excellence in customer service, both to internal and external stakeholdersExperience with My Aged Care portal and the aged care and/or community service sectorExcellent communication skills, written, verbal, and listeningExcellent planning, organizing, and problem-solving skillsWillingness to apply for a Police CheckWhat we can offer you:Competitive hourly pay rateNot-for-profit tax benefits so you pay less taxFitness Passport discounted gym membershipsPaid Parental leaveLong Service leave after 5 yearsApply online now!Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work, and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued, and heard regardless of their gender, sexual orientation, ethnicity, or disability. #J-18808-Ljbffr