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Employment Type: Full Time Exempt (Contract up to August 2026)Position Classification: Administration Officer Level 4 (Year 1 to Year 2)Remuneration: $72,285.58 per annum to $73,940.16 per annum plus shift allowances and 11.5% superannuationHours Per Week: 38Location: CharlestownThe OpportunityAre you looking a rewarding career that allows you to make a positive difference in the lives of others?HealthShare NSW is looking for dedicated Customer Service Representatives to play a vital role in advancing our mission of Partnering for Patients. In this key role, you will be responsible for delivering exceptional service and support to NSW Health employees, and our valued customers through various service channels within the Customer Services Contact Centre.In this dynamic position, you will manage the workflow of all Customer Service Desk inquiries, ensuring they are handled with precision and efficiency. Your role will involve seamless interaction with customers and staff across the organisation, requiring excellent communication skills and the ability to maintain a high standard of professionalism. We are looking for candidates who not only possess strong communication skills but also exude a positive can-do attitude, embracing and promoting a culture of continuous learning.If you would like to have a meaningful impact on healthcare services and contribute to enhancing the overall service provided to NSW Health and HealthShare NSW employees, we encourage you to apply today!Why Work for HealthShare NSW?HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.Watch OurHealthShare NSW story videoto learn more about the work we do and the diverse range of roles we have on offer.We reward our employees with a terrific range of benefits, including:Flexible work arrangements: varied start/finish times, part time work and job sharing where applicableHybrid working:enjoy a combination of working from home and the officeGreat leave conditions:enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks paid parental leave for eligible employeesSalary packaging and novated leasing:you can access up to $2782 extra per year in your payWellbeing programs:access a large array of wellbeing programs designed to support your physical, mental, and emotional healthCommitment to career development:Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your careerPlease note some benefits may only apply to certain employment types.Further information on our wide range of benefits is available here.Eligibility RequirementsMeet essential requirements as outlined in thePosition Descriptionand ensure they are referenced in your resume or answers to targeted questions.Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.This is a NSW Health Category B position.How To ApplyClickApply Nowat the top of the pageAttach your resume and provide answers to the Targeted Questions below.To find out more about applying for jobs with HealthShare please view our resource:Your Guide to Employment with HealthShare NSW.Any role related questions can be directed to the hiring manager at Jess.Smith@health.nsw.gov.auAny career portal support questions can be directed to our customer service team at 1300 679 367.Targeted QuestionsIn your opinion, what key components contribute to an exceptional customer experience, and how have you applied them in your previous roles?Processes and priorities can shift quickly. Tell us about a time you had to adapt to a sudden change at workhow did you handle it?HealthShares core values include Collaboration, Openness, Respect and Empowerment. What are your personal values and how do you see them positively contributing to our workplace?We are Diverse and InclusiveWe welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion TeamHSNSW-Diversity@health.nsw.gov.auand let us know.Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.Talent PoolAn eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.Applications Close: 11.59 PM, Sunday, 22 June 2025 #J-18808-Ljbffr