Job Title

Duty Manager/Maintenance Officer - The GlenAdd expected salary to your profile for insightsWe''re reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.Were evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.About the roleThe key purpose of the Duty Manager/Maintenance Officer role is to ensure the seamless functioning of all centre operations, including Retail, Operations, Guest Experience, and Marketing, during late night trade, extended trade, public holidays, and weekends. This role is responsible for maintaining high standards of safety, compliance, cleanliness, functionality, and emergency preparedness. The Duty Manager/Maintenance Officer is responsible for managing emergency situations, overseeing the general upkeep of the centre, performing routine maintenance tasks, ensuring all systems, including but not limited to plumbing, electrical, HVAC, etc. are functioning efficiently, and liaising with retailers and customers when required. This role aims to enhance the overall customer experience and maintain exceptional centre presentation by supporting major initiatives and fostering a positive environment for staff, contractors, retailers, and customers.Please note - this role is 2 days per week required for either weekends, or Fri/Sat, Sun/MonOperational ResponsibilitiesAssist the Operations Manager in managing the security contract on weekends and extended trade periods to maintain a safe and secure site.Support safety through emergency management procedures, including operating emergency equipment and activating action plans, with escalation to leaders as needed.Act as Chief Warden on late night trade, extended trade, public holidays and weekend periods (ie. Duty Manager periods).Ensure optimal value for expenditure by supporting operational contracts.Ensure assets are presented to a high standard during Duty Manager periods through active leadership, contractor engagement, and team performance encouragement.Support awareness and understanding of the centre''s risk register and associated risk treatment plans for high and medium risks.Address retailer feedback on operational issues during Duty Manager periods, escalating to leaders as required.Ensure the building is presented to the highest possible standard during Duty Manager periods.Foster positive relationships with internal and external stakeholders, including contractors, emergency services, local council, and internal staff, to enhance department performance.Ensure all centre functions, including Retail, Operations, Guest Experience, and Marketing, continue during Duty Manager periods, reporting activities through the Duty Manager report.Maintain high-quality contract documentation by conducting monthly KPIs, creating action plans, and addressing any unmet items.Report as required and participate in contract renewal activities when opportunities arise.Assist the National Capital delivery teams in improving presentation standards through targeted capital and operating expenditure budgets programs and support the Operations Manager in delivering capital projects.Support annual essential safety measures obligations and certification, including the full function fire test program if required.Actively support compliance activities through tenancy inspections, site and compliance inspections, and documentation collation and filing as instructed.Support Environment Social and Governance initiatives at the centre.Assist with marketing activations, tenancy lease line management and guest experience activities as required in line with role hours.Maintenance ResponsibilitiesSupport the presentation of the building to the highest possible standard by maintaining and servicing facilities including staff toilets, loading docks, centre malls and public facilities.Identify maintenance requirements of the building to the highest possible standard within budget.Repair and maintain internal and external lighting, structures, carparks, signage, road works and gates.Compile tools and workshop supply requirements for approval and manage procurement as needed.Complete repairs as required from operations team inspections.Support with the safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment if required and maintaining thorough asset knowledge to support emergency services.Provide support with the execution with centre minor capital expenditure program.Administer the computerised maintenance management system and issue jobs to maintenance team members, if required.Manage routine maintenance and inspections on elevated work platforms and vehicles, if required.Compile monthly job completion statistics, if required.Key Role RelationshipsOperations Manager & TeamMaintenance SupervisorContractorsExternal StakeholdersRetailersExperience & CapabilitiesESSENTIAL EXPERIENCE (what you have done)Experience in a role that includes exposure to retail, mixed-use assets, risk register, and H&SE requirements including first aid.Experience supporting safety measures, understanding warden responsibilities, and managing emergency situations.Experience managing building services through trade experience.Demonstrate an ability to deliver allocated projects and reactive maintenance on time and within budget.CRITICAL KNOWLEDGE (what you need to know)Demonstrated understanding of contractor management through the issuing, administration, and retention of permits and general compliance.Demonstrated ability to engage with critical stakeholder relationships with internal and external key stakeholders (including contractors, emergency services, local council, and internal staff) that impact the performance of the centre.Demonstrated understanding of administrative duties, including writing performance and duty management reports.Ability to operate all emergency management control equipment on site, including but not limited to EWIS, FIP, extinguishers, etc.Demonstrate an understanding of a planned and ad-hoc maintenance program.Demonstrate an interest in maintaining industry-based knowledge to stay abreast of technical information and opportunities appropriate to the role.Knowledge of safety regulations and standards to ensure a safe environment for staff, tenants, and customers.CAPABILITIES (what you can do)Excellent communication skills to liaise effectively with retailers, contractors, and staff.Ability to oversee daily operations, including maintenance, security, and housekeeping, ensuring all areas are functioning efficiently.Strong customer service skills to address and resolve customer inquiries and complaints promptly.Proficiency in handling emergencies and unexpected situations, ensuring the safety and security of all occupants.Strong problem-solving abilities to quickly identify and resolve operational issues.Effective leadership skills to manage and motivate a diverse team, ensuring high performance and morale.Knowledge of local regulations and safety standards to ensure the shopping centre remains compliant.Basic understanding of budgeting and financial management to assist in controlling costs and optimising resources.Proficiency in various maintenance tasks, including plumbing, electrical work, HVAC systems, and general repairs.Ability to develop and implement preventive maintenance schedules to avoid breakdowns and ensure the longevity of equipment and facilities.Effective communication skills to coordinate with other departments, contractors, and tenants.Excellent time management skills to prioritise tasks and manage multiple maintenance activities simultaneously.Keen attention to detail to identify potential issues and ensure high standards of cleanliness and functionality.Ability to work well within a team and collaborate with other maintenance staff and departments.What we offerAt Vicinity Centres, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a range of benefits, including: Competitive salary and performance-based bonuses Opportunities for career development and progression Discounts and exclusive offers at our shopping centres Health and wellbeing initiatives to support your overall wellbeingWe live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If youd like to speak to someone to understand what its like firsthand to work here, please reach out to our Talent Acquisition team.We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team.Unlock job insightsSalary match Number of applicants Skills matchWe own and manage some of the most recognisable and loved retail destinations across Australia. From small community shopping centres to world-class destination centres like the iconic Chadstone in Melbourne and Queen Victoria Building in Sydney. As we embark on our future, we''re redeveloping our portfolio and leveraging cutting-edge innovation to redefine experiences.We own and manage some of the most recognisable and loved retail destinations across Australia. From small community shopping centres to world-class destination centres like the iconic Chadstone in Melbourne and Queen Victoria Building in Sydney. As we embark on our future, we''re redeveloping our portfolio and leveraging cutting-edge innovation to redefine experiences.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Maintenance Manager #J-18808-Ljbffr