Job Title

NRMA Insurance Inbound Call Centre Insurance Consultant - NRMA WollongongAdd expected salary to your profile for insights- Wollongong CBD Location and Work from HomeAbout NRMANRMA Insurance is one of Australia''s most iconic and established brands, helping Australian individuals, families, and businesses with their general insurance needs for generations.The RoleAs an NRMA Sales and Service Consultant, you will become an insurance expert and be the first point of contact for new and existing customers. The role involves converting sales inquiries and servicing renewing customers through exceptional customer experiences, while achieving sales targets/KPIs. Working in a fast-paced call centre, you will experience a structured environment that requires agility and the ability to work under pressure.This is a full-time position (37.5 hours/week), Monday to Friday, with shifts between 8:00 am and 8:00 pm. Your shifts could be: 8.00 am 4.00 pm, 12.00 pm 8.00 pm, etc. Full availability within these hours is required. Rosters are issued 3-4 weeks in advance.We offer benefits including up to 50% insurance staff discounts, free roadside assistance, partner discounts, and bonuses at 6 months, 12 months, and 2 years. Join a team with a people-focused culture that supports continual improvement and celebrates achievements.NRMA prides itself on delivering exceptional customer service daily.With ongoing growth, we seek passionate professionals to make a difference in people''s lives. If you''re ready to join a supportive and forward-moving team, we want to hear from you!Key Responsibilities:Responding to high volumes of inbound calls from NRMA insurance customers regarding inquiries, purchases, amendments, or cancellations of policies.Handling Insurance and NRMA Membership Products (Car Insurance, Home Insurance, CTP, and Roadside Assistance).Meeting KPIs and compliance standards.Desired Skills and Experience:Resilient, customer-centric, and comfortable assisting with questions, concerns, and complaints.Ability to work under pressure and multi-task in a fast-paced environment.Good written and verbal communication skills.Strong computer literacy and navigation skills.Ability to work independently and be self-reliant.Flexibility to work from both the office and home, with a suitable home setup including high-speed internet and a private workspace.Attention to detail and effective problem-solving skills.Positive, flexible attitude and team-oriented mindset.Willingness to learn; training will be provided.Start date: 10th July 2025. Operating hours: Monday to Friday, 8 am - 8 pm (shifts of 8 hours). Rosters released 3-4 weeks in advance. Paid onboarding and training. Police and credit checks are required. The role is hybrid, working both remotely and from Wollongong office within a 40-minute radius. Incentives and recognition programs are available.How to ApplyClick the Apply button to submit your CV and cover letter. For questions, email: [emailprotected]Note: Successful applicants will be employed by CS Telephony Pty Ltd, not NRMA Insurance. Terms and conditions apply. #J-18808-Ljbffr