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Company descriptionAustralian Business Awards - Employer of Choice 2023, 2022 & 2021 HR Awards - Excellence Awardee, Employer of Choice 2022 AFR BOSS Best Places to Work - 2022 HRD Employer of Choice - 2021 Welcome to Publicis Groupe ANZ.Here you will get an inside look at life within our network, including the brilliant people working across our agency brands. Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology.Our connected platform of companies and capabilities is more than an operational framework.Its a cultural model we''ve built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across 100 countries globally.In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry, Performics, Atomic 212), Razorfish, Digitas, Epsilon, Arc, Prodigious, PXP, PMX, and PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients.OverviewABOUT THE OPPORTUNITY:Publicis Groupe is looking for a Workplace Experience Manager to join our busy Experience Team in our Pyrmont office.PURPOSE OF THE ROLE:The Workplace Experience Manager is a critical role charged with creating a friendly, efficient & seamless experience in our stunning Pyrmont office. This role supports an office that houses different agency brands and external visitors. This is the senior leadership role within the Sydney Experience Team you will be accountable for the office experience of our people and clients, partnering with the brands to deliver positive and memorable experiences.You may manage a team of high performing Front of House/Experience Executives and Coordinators.KEY RESPONSIBILITIES & EXPECTATIONS:Our People ExperienceAccountable for leading and managing the workplace experience of our people and external visitors in the Sydney officeContact point for our people and external visitorsCreating a positive, friendly and fun office vibeOversee employee needs to ensure that the business floors are operating at a high standardEnsuring there is a high level of employee satisfactionEnsuring employee requests & needs are responded to in a timely mannerForeseeing any issues and ensuring as a team these are resolvedExternal Visitors & Clients - Managing Shared Meeting RoomsOversee the coordination and management of the shared meeting roomsWelcome clients and visitorsTroubleshoot & manage any client conflictsEnsure external visitor needs are metBe the internal stakeholder between brands to identify any space issues and find a suitable solutionPeople ManagementOversee a team of Experience Executives and Coordinators - providing them support, direction & career developmentLead your direct reports performance, responsible for finding and creating opportunitiesOversee the day-to-day activities of your team member/s and holding accountability for their outcomesEvents & CultureAdvising on and managing the organisation of eventsAdvise and collaborate with agency leads on pitchesWork with brand senior management, People and Culture Business Partners (HR) and EAs to help create and maintain cultureBring special interest events to life, in conjunction with Employee Resource Groups (special interest teams from across the Groupe)Assisting Experience Team colleagues with events they are leadingLiaise with any media partners or external visitors on events for your brandsBuilding Maintenance & Facilities ManagementEnsuring the maintenance, facilities, servicing of the office meet overall service standardsLiaising with building management and maintenance service providersAccountable for the presentation of the office, including cleaning and aesthetic touches, reflects the Publicis Groupe brandMaintain floor plans and administer desk sharing systemResolve or escalate any IT issues in meeting rooms or spacesCommunicationBe the contact point for senior leaders and strategically partner on pitches and meetings, offering event and experience expertise and supportCreate and maintain relationships with key stakeholders in your remitMaintain the client conflicts spreadsheetEnsure operational client conflicts are managedKeep employees informed of any changes, updates & requirements using positive communications to promote an engaging & fun office environmentYou may work on projects related to the roleCommunicate overall building updates & group events as well as occasional day to day operational issuesFinance Administration & Travel ManagementAssist your team to execute complex travel requests with our travel supplierSome financial elements such as invoice management, new supplier set up, invoice reporting, data analysis (with the support of the Finance Team)Assist when needed when our people need help with troubleshooting self-travel bookingsYOUR EXPERIENCE:You will have significant experience working in a customer service-related role e.g., hospitality, retail, airlines, hotels, office management, eventsMinimum 3 years experience managing a team in a people leadership roleExperience in managing internal stakeholders in a high stake and busy environmentIntermediate Microsoft Office skillsHighly regarded:HSE ManagementSenior First AidFire WardenABOUT YOU:IT savvy with the curiosity to constantly develop your skillsEngaging, personable individual with a positive demeanourSomeone who thrives on people leadershipAble to have courageous conversations with kindness and clarityWell-versed at delegationDriven to developing your team, not just getting the job doneDriven to sustainable workplace practices and Diversity, Equity and InclusionYou find it rewarding to provide exceptional service for both employees & external visitorsProactive and solutions focused able to anticipate issues and seek/offer solutions to the Regional Head of ExperienceExcellent verbal and written communication skillsExcellent time management & organisational skillsCalm under pressure and able to take the lead by modelling expected behavioursHigh standard of presentation, both personally and in your surroundingsFlexible - able to occasionally work early starts/late finishes#LI-AZ1Additional informationPublicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world''s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.Enjoy all the perks that come with our network offering:A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Libert flexibility approach "working your way with us."Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.A culture of open feedback and support to reach your goals through our Career Conversations program.A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, galit, enABLE, EmbRACE, and cologique committees.Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.If you don''t tick every box in this ad, please don''t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes so if this role resonates with you, please apply.Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.Uniqueness is powerful; without it, we wouldn''t be where we are today. So be you we like it that way.We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com; your personal information will be kept confidential. #J-18808-Ljbffr