Job Title

Job DescriptionWHAT YOULL DOAs a Business Tech Operations Manager, you are responsible for;Team responsibility & leadershipProvide strong leadership to your BT Ops team and drive team and talent development initiatives to enhance performanceEnsure the achievement of tech KPIs through effective team and resource managementComplianceEnsure BT operations compliance to process standards and global H&M policiesSupport audit processes in alignment with global proceduresDrive the procurement of market services as necessary, adhering to H&M procurement guidelinesStakeholder managementSupport and align with stakeholders at country / sales market / region and global levelsManage relationships with market specific procurement teams and vendors to ensure stable operationsEnsure coverage in Cyber security related matters, where neededEnsure coverage in the Digital defender''s community and championing security initiativesBudget / P&L ManagementOwn financial management for Tech Operations in your area, including invoice processing, budget creation and forecasting.Monitor and report on financial performance to ensure alignment with organizational objectivesWHO YOULL WORK WITH As a BT Operations Manager, you are a key member of the Global Market BT Operations unit of the GTS Tech Center, you will be reporting to the APAC Continental Lead Market BT Operations and you will collaborate regularly with other functions in the local market such as Retail Tech, Construction, Store Operations, Merchandising and with the Continental and Global BT teams.WHO YOU ARE We are looking for people who areStrategic and analytical with strong planning and prioritizing skills Experienced in managing and developing a team, ensuring strong collaboration and integrationAble to manage relationships with internal and external stakeholders, overseeing vendor partnerships, and ensuring the delivery of consistent, high-quality services.Certified in ITIL Foundation 3 and / or 4We are looking for people withBachelor''s degree in computer science, a related field, or equivalent practical experience.3+ years'' experience in ITSM and leadership within relevant field.Previous experience in managing budget, forecasting and implementing tech standards and processesWHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOULL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. We offer flexible working arrangements with the option of WFH 2 days a week *Subject to business needsYou will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other StoriesWe are an inclusive company where you are encouraged to be yourself at workJOIN US Our uniqueness comes from a combination of many things our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, its our people who make us who we are. Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. #J-18808-Ljbffr