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Company DescriptionCogent Thinkings primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learned that workforce health and wellbeing services that are good for people are also good for business.Job Title: Customer Experience SpecialistWe are seeking a Customer Experience Specialist to liaise with customers, develop quality relationships, and deliver exceptional satisfaction to key stakeholders. This role is vital for supporting Cogent''s strategic growth and business development by helping our customers generate value while achieving revenue targets. This role is full-time with hybrid working arrangements.Build and maintain strong relationships with stakeholders, including managing account plans for key clients.Collaborate with the operational team to meet customer SLA''s and support customer satisfaction.Meet KPIs and achieve annual revenue targets.Contribute to customer engagement activities, including marketing, conferences, marcomms, and handling new inquiries.A full position description is available by emailing HRHealthBusinessSolutions@medhealth.com.auQualifications:A tertiary qualification in health or business.Knowledge of early intervention programs, workers'' compensation, employer clinical services, or occupational health.Experience managing customer contracts and relationships is desirable.Exposure to marketing communications and change management is desirable.Strong organizational and time management skills.Proficiency in MS Office and a strong customer service focus.Hold and maintain an Australian Driver''s Licence as onsite visits are expected.Additional Information:Employee discounts for health insurance, gyms, pools, and travel clubs.Novated leasing and salary sacrificing options.Paid parental leave (12 weeks, eligibility criteria apply).Purchased leave (up to 4 weeks).Hybrid working arrangements.Health and financial wellbeing services.CBD office close to public transport.Our teams contribute to the community through volunteering, fundraising, and working with health providers, connecting community partners to support they need.Join the MedHealth group, voted Financial Review Boss Best Places to Work. Visit www.medhealth.com.au for more details.Note: We will not support international applicants for this role.You are welcome here.Our growing team of over 3,500 people across Australia values diversity in experiences, skills, and perspectives. We are an Equal Opportunity Employer, welcoming people with disabilities, from diverse backgrounds, the LGBTQI community, veterans, carers, and Indigenous Australians. We are committed to accessible recruitment processes. #J-18808-Ljbffr