Job Title

Job DescriptionLead the delivery of high-impact projects focused on enhancing the customer experience.Oversee the implementation of innovative technologies including chatbots, agent messaging, CRM systems, and AI-driven tools.Collingwood Head Office location12-month fixed term contractJoin the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neos as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.Were looking for a driven and experienced Project Manager Customer Service Transformation to lead the delivery of high-impact projects focused on enhancing the customer experience. In this role, youll oversee the implementation of innovative technologies including chatbots, agent messaging, CRM systems, and AI-driven tools. Youll play a key role in ensuring critical transformation initiatives are delivered on time, within budget, and to the highest quality standardshelping the business achieve its strategic service objectivesThe core responsibilities of this role will be:Lead end-to-end delivery of customer service transformation projects to meet program objectivesImplement technologies such as chatbots, agent messaging, CRM, and AI toolsManage internal teams and external vendors to deliver project outputs within scope, time, cost, and quality constraintsWork with stakeholders to gather and define business requirements and ensure these are delivered to specificationTrack and report on project progress, budgets, risks, and issues to support effective governanceSelect and apply appropriate delivery methodologies (agile, waterfall, or hybrid) based on project needsEnsure alignment between project outcomes and business goalsPromote collaboration and clear communication across cross-functional teams and stakeholdersTo be considered, key skills will include:Minimum 5 years of experience in Project Management of Technology projects in a corporate environment.Certifications in Prince2, PMBOK, or Agile methodologies.Proficiency in Microsoft Project.Degree in Business or Technology.Experience in end-to-end delivery of at least 8-10 technical projects.Experience delivering chatbot/agent messaging/CRM or other contact centre technology is highly desirable.Experience in managing project teams.Exposure to various project management delivery models such as Agile and Waterfall.This role also requires our team members to be willing and able to travel internationally to perform audits with our suppliers across the globe. In return, a flexible and hybrid working environment is on offer to the successful applicant.Applications close: 11.59pm Sunday 15th JuneAbout JetstarThe Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.Our CultureJetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, youll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. Youll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.Our BenefitsTeam members have access to heavily discounted fares to destinations all over the world not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Inclusion and DiversityJetstar is an equal opportunity employer, so by coming to work for us, youll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application. #J-18808-Ljbffr