Job Title

Are you looking to grow your leadership experience and make a real difference in the communities we serve?Job DescriptionAre you looking to grow your leadership experience and make a real difference in the communities we serve? We have an exciting opportunity at Regional Australia Bank, where we feel that being a customer-owned organisation connected with regional Australia and its people is undoubtedly the most exciting and inspiring part of our brand.What you will doIn this leadership role, you will guide and support our front-line customer service teams across Moree, Mungindi, Warialda and Bingara branches.Youll be responsible for:Day-to day leadership and monitoring of teams performanceFostering an inclusive environment operating on the principles of approachability, trust and optimism.Ensuring high quality customer service and satisfactionHandling escalated challenges with professionalism and careSupporting hiring and onboarding of new team membersContributing to local engagement and championing our valuesAbout YouAs a Team Leader you play a pivotal role in developing people, managing change and influencing behaviours that lead to a supportive culture that respects the perspectives, talents and value of each individual.You are located in or near Moree to travel and work within the allocated Branch cluster.Youll bring with you:Genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.Excellent communication and interpersonal skillsA results-driven mindset with the ability to support staff in meeting KPIs and service standardsAdaptability and a proactive approach to managing day-to-day branch operationsA strong connection to regional communities and a commitment to making a positive impactWe recognise your contribution to our workforce and offer generous remuneration and conditions including:Fee Free bankingConcessional Personal and Home LoansReward and Recognition ProgramsAccess to training and professional development opportunitiesDay off on your birthday$250 voucher towards any wellness program of your choice #J-18808-Ljbffr