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About KnowBe4KnowBe4, the provider of the world''s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we''ve earned numerous other prestigious awards, including Glassdoor''s Best Places To Work.Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.To learn more about our team and office culture in Melbourne, Australia, visit the following links.Careers Page:Tech Support Coordinator serves as the central point of contact for incoming support requests, managing the flow of tickets and calls within the support department. This role is crucial in triaging issues, providing initial assistance, and ensuring efficient routing of complex problems to appropriate technicians. The ideal candidate excels in organization, communication, and basic troubleshooting, with a focus on maintaining smooth support operations and enhancing customer satisfaction through prompt and effective issue management.Responsibilities:Manage and route support requests through the ticketing system to appropriate techniciansTriage incoming support requests, prioritizing and categorizing issues effectivelyHandle incoming support calls, providing first-line assistance and escalating complex issuesCommunicate with customers to gather detailed information for accurate issue definitionResolve simple support requests promptly and efficientlyCoordinate internal departmental requests, ensuring proper routing and follow-upMaintain the ticketing system by entering email requests and monitoring the queueEnsure timely resolution of support tickets through proactive queue managementQualifications2 year degree preferredExperience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (Chrome, Internet Explorer, etc.)1 year of phone customer service experience preferredStrong verbal and written communicationsExcellent time management and organization skillsStrong customer service skillOur Fantastic BenefitsWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visitwww.knowbe4.com/careers/benefits.Note: An applicant assessment and background check may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.No recruitment agencies, please. #J-18808-Ljbffr