Job Title

Join an industry leader and make a positive change in the sustainable use of the worlds natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.Job posting end date: 06/04/2025We are seeking a Technical Service, Pumps to join our Pumps team. You will support and develop technical support for the Pumps business lines technologies portfolio and provide onsite and offsite technical support for Metso team and customers.You will collaborate with the other business teams to ensure exceptional customer experience.In this position, you will report to the Director, Pumps. This position will be based in Perth or Kalgoorlie, WA.What youll doCoordinate all activity involved with MA Pumps BL technologies portfolio technical support.Conduct customer visits to evaluate needs and communicate with Metso Sales & Services.Support commissioning, start-up, performance checks, trials, warranty inspections, parts supply, and training.Provide troubleshooting, process knowledge, and technical incident support through site visits.Participate in warranty claim or customer complaint processes.Assist with technical information, diagnostics, root cause analysis, and investigations for internal stakeholders and customers.Collaborate with local and global sales & services teams.Develop service support and capabilities with local teams.Evaluate new service sales opportunities and support Pumps LCS business development.Support growth and retention strategies.Assist with IB Validation, inspection reports, and recommendations.Provide expertise in problem management, technical sales, training, R&D, and product development.Act as a trainer for internal/external technical trainings.Improve Customer Satisfaction.Maintain knowledge of industry processes, competitors, and market influences.Who you areExperience with maintenance or rebuild/assembly of slurry pumps.Mechanical trade or Engineering Degree with at least 2 years experience.Ability to interpret safety rules, drawings, and manuals.Ability to learn 3D scanning and CAD modeling.Ability to write reports and correspondence.Good communication skills.Current motor vehicle license.Ability to travel on short notice and work extended hours or away from home.DesirableForklift TicketRigging and dogging qualifications.Metso is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, religion, gender, age, or disability.Metso is a leader in sustainable technologies for the aggregates, minerals processing, and metals refining industries. Headquartered in Espoo, Finland, with nearly 17,000 employees worldwide, and sales of about EUR 4.9 billion in 2024. Listed on Nasdaq Helsinki. #J-18808-Ljbffr