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Add expected salary to your profile for insightsAbout the roleLooking for an energetic and organised Customer Experience Specialist to join our dynamic team at CDC Victoria West Pty Ltd in Albion, VIC. This full-time role will see you providing exceptional customer service and administrative support to our growing business.What you''ll be doingAct as the primary customer advocate within the depot, ensuring that all passengers receive a safe, friendly, and efficient service.Handle inbound and outbound customer interactions with a focus on quick resolution, empathy, and customer satisfaction.Serve as the first point of contact for customer inquiries, complaints, and service requests, ensuring a professional and helpful resolution process.Work collaboratively with operations teams to identify and address service pain points that affect the passenger experience.Lead initiatives to enhance customer experience through feedback analysis, process improvement, reporting and proactive communication.Ensure timely and transparent communication to customers regarding service disruptions, delays, or updates.Maintain detailed records of customer interactions and issues, ensuring efficient follow-ups and resolution tracking.Provide regular reporting of data to internal stakeholders.Undertake general administrative functions.What we''re looking forPrevious experience in a customer service or administrative roleExcellent communication and interpersonal skillsStrong organisational and multi-tasking abilitiesProficient in using Microsoft Office suite (Word, Excel, Outlook)Positive, friendly and helpful attitudePassionate about delivering exceptional customer serviceWhat we offerAt CDC Victoria Pty Ltd, we are committed to providing a supportive and collaborative work environment. Some of the benefits you can expect include competitive remuneration, opportunities for career development, and a range of health and wellbeing initiatives.About usAs one of the largest private bus operators across metropolitan Melbourne and regional Victoria, CDC Victoria is in the business of Linking People, Places and Communities.With a fleet of over 700 buses and coaches, we employ over 1200 staff from 80 diverse nations, and operate out of 8 depots in Ballarat, Geelong, Mildura, Broken Hill, Oakleigh, Sunshine, Tullamarine / Broadmeadows and Wyndham, which incorporates our Head Office.We serve the community by providing essential public transport and offering reliable charter services to schools, sporting groups and other recreational groups within Victoria.Our customers are our highest priority and our staff are our greatest asset; we aim to be the preferred public transport provider in Australia. Using the knowledge, experience and resources of our international and interstate networks, we strive to deliver only the highest quality customer experience for our passengers, ensuring their travel with us is comfortable and inviting them to use our services over and over again.Apply now to become our next Customer Experience Specialist!CDC is an equal-opportunity employer committed to attracting and developing adiverseworkforce that reflects the community we serve.We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQIA+, people with a disability, and people from culturally and linguisticallydiversebackgrounds.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a customer service administrator? Do you have customer service experience? Do you have experience in administration? Which of the following Microsoft Office products are you experienced with? What''s your expected annual base salary? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment medical check?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsCDC Victoria Pty Ltd3d agoCustomer Service RepresentativeOn Group Australia17d agoBYD Victoria - Multiple PositionsEagers Automotive9d agoWhat can I earn as a Customer Experience Specialist #J-18808-Ljbffr