Job Title

Add expected salary to your profile for insightsAbout the roleWere on the lookout for an energetic and organised Operations Customer Centre (OCC) Controller to join our dynamic team at CDC Victoria Pty Ltd, based in Truganina, VIC. This full-time, 9-month fixed-term contract role is to cover parental leave and offers the opportunity to provide exceptional operational and driver support, contributing to the success of our growing business.What you''ll be doingIdentifying and effectively managing all on-road incidents, duress situations and critical events that may prevent CDC drivers from meeting punctuality and reliability targets.Monitor radios and provide a timely response to drivers needing assistance on road, either due to a duress incident or some other major incident, in line with applicable Safe Operating Procedures and protocols.Provide succinct, clear and concise two-way communication with drivers in relation to on-road incidents.Liaising with internal stakeholders to provide up to date information on CDCs bus network conditions.Liaising with external stakeholders as required in relation to any on-road incidents.Ensure that duress events and incidents are appropriately reported to internal stakeholders and external authorities such as Victoria Police and Transit Police, Transport Safety Victoria, Councils and VicRoads, and community partners such as the Victorian Maori Wardens, within expected timeframes.Update and complete the Unplanned Events Register for all incidents and accidents.What we''re looking forDemonstrated aptitude for excelling, enthusiasm and leadership in the business.Ability to meet and exceed all KPI for the business.Competent at operating PTVs Bus Tracking System, CDCs Dynamics D365 and CDCs digital radio (Motorola TRBONet) application, along with a sound knowledge and experience of operational management.Skilled in planning, organising and unstructured problem solving.An ability to identify, develop and implement processes required for improvement within the business.Good written and verbal communication.Competent understanding of CDCs bus network routes and related roads.What we offerAt CDC Victoria Pty Ltd, we are committed to providing a supportive and collaborative work environment. Some of the benefits you can expect include competitive remuneration, opportunities for career development, and a range of health and wellbeing initiatives.About usAs one of the largest private bus operators across metropolitan Melbourne and regional Victoria, CDC Victoria is in the business of Linking People, Places and Communities.With a fleet of over 700 buses and coaches, we employ over 1200 staff from 80 diverse nations, and operate out of 8 depots in Ballarat, Geelong, Mildura, Broken Hill, Oakleigh, Sunshine, Tullamarine / Broadmeadows and Wyndham, which incorporates our Head Office.We serve the community by providing essential public transport and offering reliable charter services to schools, sporting groups and other recreational groups within Victoria.Our customers are our highest priority and our staff are our greatest asset; we aim to be the preferred public transport provider in Australia. Using the knowledge, experience and resources of our international and interstate networks, we strive to deliver only the highest quality customer experience for our passengers, ensuring their travel with us is comfortable and inviting them to use our services over and over again.Apply now to become our next Customer Experience Specialist!CDC is an equal-opportunity employer committed to attracting and developing adiverseworkforce that reflects the community we serve.We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQIA+, people with a disability, and people from culturally and linguisticallydiversebackgrounds.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a customer service administrator? Do you have customer service experience? Do you have experience in administration? Which of the following Microsoft Office products are you experienced with? What''s your expected annual base salary? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment medical check?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr