Job Title

Influence at C-suite level with direct access to the CEO and executive board Lead across eCommerce, retail, technology, and global logistics Shape and build scalable operations that support ambitious growth targets An innovative and digitally-led fashion retailer is seeking a General Manager or Chief Operating Officer (COO) to lead the business through its next phase of international expansion. This role offers the chance to drive strategic execution across global logistics, supply chain, customer experience, technology, retail, and omnichannel operations in a fast-paced, high-growth environment. An innovative and digitally-led fashion retailer is seeking a General Manager or Chief Operating Officer (COO) to lead the business through its next phase of international expansion. This role offers the chance to drive strategic execution across global logistics, supply chain, customer experience, technology, retail, and omnichannel operations in a fast-paced, high-growth environment. If youre an experienced operations executive with a track record in fashion eCommerce, global scale-ups, and cross-functional leadership, this is your opportunity to make a measurable impact. About the Role Reporting directly to the CEO and working as a key member of the executive team, the COO will ensure the business is operationally structured for scalability, speed, and customer excellence. With omnichannel expansion (including a flagship retail store) and growing global demand, the COO will align teams, systems, and partners to deliver best-in-class performance across all regions. Key Responsibilities Operational Strategy & Leadership Develop and execute operational strategies aligned with three-year business goals Lead cross-functional collaboration across operations, supply chain, technology, and customer experience Own and optimise cost-efficiency, fulfilment capability, and delivery performance across global markets Supply Chain & Logistics Oversee the global supply chain network with a focus on cost, efficiency, and agility Lead the development of a new UK warehouse, including feasibility, planning, and integration Optimise inventory, warehouse operations, and 3PL relationships to ensure seamless fulfilment Omnichannel Integration & Retail Expansion Drive omnichannel fulfilment strategies (e.g. ship-from-store, click-and-collect, returns) Ensure operational readiness for flagship retail store launch Implement solutions to unify customer experience across digital and physical touchpoints Technology & Automation Partner with the CTO to implement AI, automation, and data-led systems in warehouse and operations Improve visibility across inventory, order flow, and customer service platforms Customer Service & Experience Lead the Customer Experience function to ensure fast, efficient, and proactive support Develop frameworks that scale internationally, aligning with local service expectations People & Culture Leadership Mentor senior leaders across supply chain, ops, retail, and HR Build organisational structures that support international growth Champion a performance-driven, collaborative, and inclusive workplace culture Financial & Commercial Oversight Lead operational budgeting, forecasting, and P&L management Use data analytics to drive decisions, improve margins, and identify efficiency gains Ensure compliance across labour, logistics, and operational risk What You Bring Senior executive experience (COO, Operations Director, or equivalent) within fashion, retail, or DTC eCommerce Extensive background in pureplay fashion businesses, with a deep understanding of the operational requirements and pace of digital-first retail environments Demonstrated success in international logistics, 3PL management, and warehouse network planning Proven ability to scale global operations in high-growth, digitally native fashion or lifestyle brands Strong knowledge of omnichannel operations, with experience launching or integrating physical retail into a digital-led business Commercial acumen with a strong track record of budget ownership, P&L management, and cost optimisation Experience embedding technology, automation, and AI-driven tools into operational workflows Strong leadership skills with a focus on building high-performing, cross-functional teams Excellent stakeholder communication, decision-making, and problem-solving capabilities A customer-first mindset with a passion for creating seamless and scalable experiences Why Youll Love It Join a fast-growing global fashion brand at a defining moment in its expansion Influence at C-suite level with direct access to the CEO and executive board Lead across eCommerce, retail, technology, and global logistics Shape and build scalable operations that support ambitious growth targets Competitive salary package opportunity to make lasting commercial impact Ready to step into an executive role where your decisions drive global results? Apply now with your CV and a short summary of your experience leading international operations in fashion or eCommerce. Only shortlisted candidates will be contacted. J-18808-Ljbffr