Job Title

This is a Sales Coordinator role with one of the leading companies in AU right now JB Hi-Fi with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at JB Hi-Fi Company Description At The Good Guys, were here to help families live better for less. Since 1952, weve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100 store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys begin your journey with us today. Why join The Good Guys? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description As the Sales Support Team Member you will play a critical role in managing customer orders, responding to inquiries both via phone and email, and optimising processes to meet shared objectives and achieve exceptional results. You will be prioritising the customer''s needs and making well-informed decisions, the Commercial Sales & Fulfilment Coordinator contributes to the success of The Good Guys Commercial and helps us maintain our high standards of customer satisfaction and stakeholder engagement. Key Responsibilities include: Ensure efficient delivery of customer orders and timely resolution of issues. Respond promptly to customer emails and phone requests. Manage backorders and follow up on invoices regularly. Process sales and quotes to facilitate the efficient delivery of products. Identify and escalate defects to trigger corrections and mitigate reputational and financial risks. Follow established processes for issue escalation and provide input for business investigations as needed. Collaborate with stores and other teams to resolve purchase-related issues. Qualifications You are a driven and motivated Sales Support extraordinaire who will relishes the opportunity to be involved in a fast-paced team environment, you will also have: Previous Call Centre experience, desired Excellent phone manner, communication skills and computer literate AWS and Microsoft Dynamic experience, desired Ability to multitask and navigate multiple systems simultaneously Someone who is punctual and reliable Previous contact centre and Zendesk experience (ideal, but not essential) If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like JB Hi-Fi. Applying here is the first step in the hiring process for this role at JB Hi-Fi. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.