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Location: Gemini Caloundra | Permanent Full-Time | Weekends OffLooking for more than just a job? AtGemini Caloundra, we offer a welcoming, close-knit team environment backed by the strength of a well-established national brand. Enjoy all the benefits of working with a respected companywithout losing the friendly feel of a family-run workshop.Were based just off Caloundra Roadonly 10 minutes from some of Queenslands most stunning beaches. Work close to paradise!The OpportunityWe are seeking a Customer Service Officer to join our team at Gemini CaloundraThis exciting opportunity awaits individuals looking to be part of a dynamic team that fosters a positive and inclusive culture. This role offers an environment where you will not only learn but also thrive and grow, both professionally and personally.As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.About the Role:In this role, you will be responsible for:Providing frontline customer service to all customers who visit our siteKeeping customers informed about the repair process and estimated completion dates for their vehiclesHandling telephone and email correspondence professionally and efficientlySupporting management with inventory, including parts, paint, and consumablesLiaising with insurance providers regarding claims and repairsWhat We Need from You:To excel in this role, you should:Be a great communicator You can write well, speak confidently on the phone, and build strong relationships.Be a team player While there will be times you need to work independently, collaboration with your teammates is key to success.Be highly organized You can juggle multiple tasks, prioritize effectively, and ensure things get done efficiently.Think on your feet If you thrive in a fast-paced environment, you will fit right in.Benefits:Reward and recognition programsCareer development and training opportunitiesReferral bonus for recommending a friend to join our teamDiscounts on parts and toolsProvided uniforms24/7 professional counselling services for team members and their immediate familiesIf this sounds like you and you are ready to join a company that is continuously growing, apply today or call us at 07 5491 2200 for a confidential discussion.We champion our Team, because its our people that set us apart and drive our business'' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when youre part of our Team, youre going places - APPLY NOW. #J-18808-Ljbffr