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Job Category: The Brown and Hurley Group,Workshop / ServiceJob DescriptionAbout UsThe Brown and Hurley Group is one of Australia''s leading truck and agricultural dealerships with 20 locations throughout QLD and Northern NSW. We are a family owned business with nearly 80 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. Our commitment to excellence has earned us numerous industry awards and established us as a leading supplier to Australia''s Road Transport and Agricultural sectors.The Brown and Hurley Group are growing fast and want you to be part of our team in Rockhampton. In this role you will provide customer service support and technical advice to our customers, book and coordinate jobs, data entry and process quotes, invoices and warranty claims.What youll be doing:Providing expert technical advice to customers and staffProviding exceptional and professional customer service both on the phone and face-to-face in the Service DepartmentEnsuring customer needs are met by correctly identifying the make, model and issues of their vehicle then advising them of the appropriate servicesProviding quotes and invoicesFollowing up on service jobs and calling customers to advise them on delays and/or finish times and discussing technical informationDealing with retail warranty policy adjudication and informing customers of expected costs and warranty coverageInspecting parts related to warranty claims and ensuring parts are dispatchedAssisting with warranty administrationAbout you:Experience in a similar role at a truck, car machinery or agricultural dealershipMechanically-minded, problem-solver, team player, excellent communicator, strong attention to detail and organisational skills and intermediate computer skillsTruck mechanic qualification or other mechanic qualification desirable but for the right person a trade qualification may not be necessaryKenworth or DAF experience (desirable)We also welcome mechanics looking to move into an office-based role.Training and career advancementSocial events and support team environmentMental health and wellbeing support programsRetail, banking and health insurance discount programsWhat are you waiting for? Apply today! Visit our website to learn more and connect with us on our socials:Website: brownandhurley.com.au/careers/Facebook: @brownandhurleyInstagram: @brownandhurley #J-18808-Ljbffr