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Job Category: Community Services and DevelopmentJoin Our Team as a Plan Management Officer!!Are you detail-oriented and passionate about delivering excellent service?In this role, youll play a key part in ensuring our clients plans are set up and maintained with care and accuracy. You''ll collaborate with a range of teams and be a trusted point of contact for resolving issues and keeping things running smoothly. If you''re organised, proactive, and enjoy helping others, this could be the perfect fit for you!About CentacareSince 2001, Centacare, a Social Services Agency of the Catholic Diocese of Armidale, has been a vital part of the local community. We provide a wide range of social welfare services to support individuals, families, and the broader community. As a Catholic agency, we welcome everyone, regardless of religion, circumstance, ethnicity, economic situation, age, gender, or ability.Our values Dignity | Solidarity | Subsidiarity | Common Good - are the foundation of our work and shape the way we consistently deliver our programs.Make a difference in your community every dayAt Centacare, we believe that every day brings an opportunity to make a meaningful impact. Imagine the satisfaction of seeing the difference you make in your clients'' lives. That''s the experience you will have when you come to work at Centacare.Our Mission: Action for ImpactWere committed to empowering every person we serve to reach their full potential and lead fulfilling lives. As a key member of our Youth care team, youll help bring this mission to lifecreating a workplace where people feel valued, supported, and inspired.We are committed to the organisations growth out team members well-being. Heres what you can look forward to:Tax-free salary packaging - up to $18,500 for general living and entertainment expenses increasing your take-home pay.Support Growth & Transformation Work in a dynamic environment undergoing positive change, where you can drive meaningfulconnections with both.Flexible & Inclusive Workplace Join a supportive team that values collaboration, innovation, and professional development.There are many reasons to join us, but none more compelling than the stories you will get throughout your rewarding career.Job DescriptionAs a Plan Management Officer at Centacare NENW, located in Tamworth, you play an essential supporting role within the Plan Management Team. Your primary responsibility includes processing claims, ensuring compliance with NDIS guidelines, supporting providers and participants with budget management, and providing excellent customer service.Key accountabilities include:Data Entry and Record-Keeping: Accurately record transactions in the plan management system, manage invoices, and troubleshoot payment discrepancies under direction. Perform routine data entry tasks in accordance with established procedures.Reporting: Assist in preparing financial reports for participants to ensure effective fund utilisation.Client liaison: Respond to basic queries from NDIS participants, their families and providers to provide guidance on fund management. Assisting participants, their families and providers with queries regarding NDIS plans and funding allocations. Assisting to educate participants about their plan options.Compliance and Adherence to Policies: Ensure all processes adhere to Centacares policies, as well as accounting principles and regulatory standards, including NDIS guidelines. Always ensuring confidentiality and privacy of participant information.Supporting Other Team Members: Work closely with the Senior Manager Finance, the Plan Management Team Leader and other team members, providing administrative support as needed. Perform routine tasks and special projects as assigned to support overall NDIS operations.Performance measures: From time to time, you will be allocated a function in the Plan Management Team. The below performance measures are applicable to the function you are assigned. You may be assigned more than one function at a time and the below measures prorated accordingly.Ready to bring your skills to a team that values your contribution and supports your growth? Wed love to hear from you!Desired Skills and ExperienceExperience, Skills & KnowledgePrior experience in NDIS Plan Management, finance, bookkeeping, or a related field (preferred).Strong understanding of the NDIS framework, pricing arrangements, and guidelines (or the ability to gain this understanding in a short period of time).Excellent numerical and data entry skills with attention to detail.Excellent people skills and the ability to consult effectively and professional with a diverse range of individuals.Ability to work independently in changing circumstances and adaptability to manage multiple priorities in a fast-paced environment.High level of integrity, maturity and initiative, with the ability to handle sensitive and confidential information discreetly.Excellent verbal and written communication skills necessary for clear and effective interaction with employees at all levels.Advanced computer skills in MS Office suite and ability learn new systems and applications, including NDIS software (currently Brevity).Proven ability to contribute to a cohesive team environment demonstrated in sharing information, supporting team priorities and ensuring open communication.Eligibility/other requirementsSuccessful completion of a National Crime Check.Successful completion of a NDIS Worker Screening CheckValid Australian Drivers Licence.Contact usHave questions before applying? Contact Meghann for a confidential discussion on 6762 9292.How to ApplyTo apply, please submit your resume and a cover letter outlining your qualifications and interest in the position. Applications will be reviewed on a rolling basis, so we encourage you to apply early.This position will close at 4:00pm Monday 9th June 2025 however interviews will be scheduled as applications are received. Dont miss this opportunitysubmit your application today!Centacare NENW is an EEO employer and welcomes applications from people of all backgrounds and abilities. Essential pre-employment checks will be conducted. #J-18808-Ljbffr