Job Title

4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About Us : The Casino Returned Servicemens Memorial (RSM) Club is the leading community organisation in the Richmond Valley. Located in the heart of Casino the Club offers amazing facilities for functions, dining and entertainment and is dedicated to the cultural, sporting and social development of the people of Casino and the Richmond Valley. About You : Diploma in Leadership Management or Hospitality Management or similar Previous experience in procurement and understanding Current Senior First Aid Certificate Approved Managers License Current Responsible Service of Alcohol (RSA) Certificate (to be maintained by employee) Current Responsible Service of Gambling (RGA) Certificate (to be maintained by employee) Position Summary : Under guidance of the Chief Executive Officer and or the Operations Manager the Duty Manager is to undertake the duties of management and supervision of the Club''s activities, functions and business, along with supervision and control of staff. The Duty Manager you will be responsible for overseeing and managing staff, ensuring that the daily tasks are delegated and assigned to the respective staff member by Supervisors. You will ensure training and supervision is provided for all staff members in the designated area and be the a point of contact for escalated queries for the rostered shift. The Duty Manager must be fully conversant with Club''s policies and operating procedures and must be ready to take a "hands on" approach to ensure consistent delivery of high standards of customer service and products. Key Requirements : High level of literacy and numeracy Detailed knowledge of customer service procedures Detailed knowledge of opening and closing procedures Demonstrated knowledge of the company''s policies and procedures Knowledge of workplace health & safety regulations Able to work unsupervised Able to follow directions and work as part of a team to achieve targets and goals Able to communicate effectively with fellow staff, customers and management Able to provide consistent, friendly and efficient service to all customers Able to optimise customer sales through effectively adding value at the counter and at the table Able to maintain club presentation, hygiene and product quality through following daily and weekly procedures and schedules Pro-active, positive, enthusiastic, energetic, responsible and friendly Happily and diligently adheres to the company''s dress code at all times Provide positive, constructive feedback for fellow staff, Shift Supervisor/s etc Job Responsibility : Investigate, explain and report on any discrepancies to the management Assisting in procurement, ordering stock in accordance with bar levels and the needs of the business Establish and implement procedures for operational purposes including procurement Maintain stock control through monitoring of wastage, effective ordering/receiving and storage procedures Ensure maximum productivity and profitability in the Club by giving direction to fellow employees of a lower level Assist the management team in controlling expenditures such as Cost Of Employment (COE) through ensuring staffing levels are in alignment with the amount of activity within the business (i.e. sending employees home or on breaks when not busy) Supervision and training of employees, taking initiative in ensuring high level of customer satisfaction at all times Report any disciplinary action to the Human Resources Manager or praise of employees of a lower level to Management Perform administrative duties in conjunction with management (i.e. collecting invoices, carrying out and recording of food safety requirements) On call for emergencies or staffing requirements Ensure the work environment ad all maintenance tasks comply with Workplace Health and Safety legislation. Consistently demonstrate professionalism, integrity, commitment, fairness and co-operation in all aspects of the above responsibilities. Job Functions : Manager Job Benefits : Great country atmosphere, 5 weeks annual leave per year, managers meal whilst on shift. Selling Point : n/a Contact : Betty McPaulSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Casino RSM Club by 2xSign in to set job alerts for Duty Manager roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr