Job Title

Accor Perth, Western Australia, AustraliaGuest Services AgentAccor Perth, Western Australia, Australia1 week ago Be among the first 25 applicantsCompany DescriptionCompany DescriptionMercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.Job DescriptionAs a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:Managing arrivals and departuresResponding to guest requests efficiently and courteouslyCommunicating with other departments to ensure all guest requests and needs are metActively resolving guest issues and challengesPromoting the Accor Live Limitless Loyalty ProgramAbility to work a flexible 7-day roster including AM and PM shifts and nights as required.You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.QualificationsThe successful candidate will have previous experience in a similar role plus:Strong written and verbal communication skillsTime management skills with the ability to multi-taskGood interpersonal skills with the ability to communicate with all levels of team membersAbility to provide prompt and efficient service including upselling advantageousEntrepreneurial spirit with drive, ambition, and a high level of energyResponsible Service of AlcoholC Class Drivers LicenceAdditional InformationOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Accor by 2xSign in to set job alerts for Guest Service Representative roles.Perth, Western Australia, Australia 1 week agoFront Desk Agent | Exclusive Collection Club Med ResortPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 6 days agoNorthbridge, Western Australia, Australia 14 hours agoPerth, Western Australia, Australia 4 days agoBibra Lake, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 day agoCanning Vale, Western Australia, Australia 3 weeks agoMaddington, Western Australia, Australia 6 days agoPerth Airport, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 1 day agoCustomer Relationship Coordinator/Receptionist (Perth)St James, Western Australia, Australia 1 month agoEast Victoria Park, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia A$80,000.00-A$85,000.00 2 weeks agoCanning Vale, Western Australia, Australia 1 week agoGuildford, Western Australia, Australia 1 week agoPerth, Western Australia, Australia A$80,000.00-A$85,000.00 2 weeks agoOsborne Park, Western Australia, Australia 3 weeks agoOsborne Park, Western Australia, Australia 1 month agoOsborne Park, Western Australia, Australia 3 weeks agoLeederville, Western Australia, Australia 1 day agoFront Office Receptionist/Housekeeping Attendant - PerthPerth, Western Australia, Australia 3 months agoPerth, Western Australia, Australia 3 months agoShenton Park, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 1 week agoWilletton, Western Australia, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr