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Resource Planner1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Are you ready to make a difference in the security industry? As a Resource Planner at Certis, you will play a vital role in coordinating the forward planning of rosters and operational deployments within our National Operations Centre (NOC). Your efforts will support a network of Security Officers and Customers, ensuring seamless operations and exceptional service delivery.About Us:At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in security operations, we partner with government and corporate clients to ensure the safety of people and property across diverse sites. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.Key ResponsibilitiesStrategic Workforce Planning: Open and publish national rosters 24 weeks in advance, proactively identifying and addressing resource shortfalls.Roster Management: Maintain and update permanent rosters in the system, including changes to deployments, account/service terminations, annual leave coverage, and ad-hoc requests.Operational Support: Allocate resources nationally, ensuring compliance with legislative and internal policies, including fatigue management.Customer & Contractor Liaison: Collaborate with clients and resource contractors to ensure security requirements are met and expectations exceeded.Stakeholder Collaboration: Build strong relationships with internal stakeholders including State Operations Managers, Client Service Managers, Payroll, and Billing teams.Data Accuracy: Ensure timely and accurate data entry of all confirmed contractor rosters and resource changes.Efficiency & Reporting: Analyse deployments to identify efficiencies and participate in weekly planning handovers to the Deployment Team.Service Excellence: Deliver high-quality customer service to both internal and external stakeholders, ensuring seamless and professional operations.QualificationMinimum of 3 years experience in an operation/rostering environmentCertificate in Business AdministrationAdvanced MS Excel QualificationsUnderstanding of basic AnalyticsExperienceRecording information and report writingWorking in a team environmentPrevious experience within a manpower provider would be advantageousGeneral administration functionsKnowledgeKnowledge of the Security Industry (desirable)Knowledge of the Security Services Industry Award 2010Intermediate to advanced skills using MS Word and MS ExcelExposure to rostering packages (essential)Superior communication skills, written, verbal, and reporting.Knowledge in the operation of a computer-based roster systemBeginner Data analysis and Statistics knowledge: Measures of Central TendencyBenefits & CultureWhat We Offer:Friendly and inclusive environmentGrowth and development are supported and promotedA discount program where employees, and their family members, can save at over 400 retailers Australia wideA well-being program that provides advice about mental, physical, and financial well-beingAn Employee Assistance Program (EAP) that is available to employees and their familiesCultural diversity is valued and supportedOur ValuesAt Certis, we are committed to:Safety & Well-being: Prioritizing a strong safety culture for employees and clients.Excellence & Innovation: Utilizing advanced security technology and best practices.Integrity & Professionalism: Operating with trust, accountability, and ethical standards.Inclusivity & Growth: Fostering a diverse and supportive work environment.Ready to make a difference? Join Certis and be part of a team that values excellence, integrity, and innovation.Diversity StatementWithin Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionStrategy/Planning and AdministrativeIndustriesSecurity and InvestigationsReferrals increase your chances of interviewing at Certis by 2xSign in to set job alerts for Operational Specialist roles.Sydney, New South Wales, Australia 2 weeks agoSutherland, New South Wales, Australia 5 days agoMascot, New South Wales, Australia 2 weeks agoSutherland, New South Wales, Australia 6 days agoSutherland, New South Wales, Australia 1 week agoMatraville, New South Wales, Australia 5 months agoSutherland, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$97,027.00-A$107,059.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 4 days agoMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$55,000.00-A$75,000.00 6 days agoSydney, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoExecutive Assistant (For Relocation to Kingdom of Saudi Arabia)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoAdministrative Business Partner, Google Research (Part Time)Chullora, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoMillers Point, New South Wales, Australia 1 week agoNorth Ryde, New South Wales, Australia 2 weeks agoDepartment Manager (Coach) - Operations - Nike, LiverpoolSilverwater, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$115,000.00-A$120,000.00 2 days agoSydney, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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