Job Title

Visitor Information Centre Officer - Full TimeVisitor Information Centre Officer - Full Time1 week ago Be among the first 25 applicantsAbout UsKatherine Town Council is the Municipal Council for Katherine, NT. Providing services to the Katherine Community relating to rates, roads, infrastructure, animal control, waste management and other core essential services.About UsKatherine Town Council is the Municipal Council for Katherine, NT. Providing services to the Katherine Community relating to rates, roads, infrastructure, animal control, waste management and other core essential services.At the heart of the Big Rivers region is Katherine, the fourth largest township in the Northern Territory. Outside of Darwin and Palmerston Local Government Areas, Katherine is the next major regional centre closest to the Port of Darwin; the only major multimodal port located in Northern Australia and Australias gateway to the Asia Pacific.Katherine is located at a critical crossroads point for Northern Australia and the top end, connecting Perth to Darwin from the west and Adelaide to Darwin through the north/south highway and rail corridor. Katherine services the wider region with access to education and medical services.Around 8,000 people live in the Katherine municipality. The local RAAF Airbase at the Katherine suburb of Tindal adds around 2,000 to this figure making it over 10,000 people living and working in Katherine.Our Community is at the center of everything we do. In achieving this, we continue to the vision where:Katherine is welcoming, vibrant, family-friendly, and fosters diversity and unity.In Katherine, everyone belongs, everyone feels safe, and there is a sense of communityOur vision recognises the importance of valuing our environment and investing in our people and culture.VISIONKatherine Town council''s vision is for Katherine to be a place of opportunity where we live, work, learn and grow together.MISSIONTogether, we will work effectively today, to shape our exceptional future tomorrows.VALUESAccepting of DIVERSITYSense of COMMUNITYRespect for PEOPLE, our ENVIRONMENT and our CULTUREEssentialAbout You :Demonstrated ability to provide excellent customer serviceGood interpersonal and communication skillsProven knowledge and understanding of Katherine region and its surroundsGood computer skills and ability to learn new platforms and programsGood literacy and numeracy skillsAbility to work cooperatively as a team as well as unsupervisedCurrent NT Drivers Licence C classDesirableRelevant certificate or qualificationKnowledge of tourism and/or service industry in similar local government or commercial environmentPosition SummaryThis position reports directly to the Visitor Information Centre Manager is responsible for the provision of friendly, efficient and accurate customer service to visitors in relation to attractions, accommodation and touring options available within Katherine and its regions. This position must work collaboratively and cohesively in a team environment, working together and achieving a common goal.We are looking for two seasonal full-time staff (38 hours per week) roles over our busy dry season. Roles will be on a seasonal contract running from April to September 2025.Key RequirementsLevel of ResponsibilityAuthority & AccountabilityCompletion of basic tasks involving the utilisation of a range of basic skills under established practices and procedures. Work is monitored under supervision either individually or in a team environment.Judgement & Problem SolvingJudgement is limited to the tasks to be performed and may involve the use of limited range of tools, techniques and methods within a specified range of work. An employee may resolve minor problems that relate to immediate work tasks.Specialist Knowledge & SkillsObtained through on-the-job training and workplace induction training. May include off-the-job training through accredited short courses.Management SkillsNot required at this levelInterpersonal SkillsLimited to basic communications with other staff and possibly with the public.Qualifications & ExperienceCompletion of year 10 and/ or an appropriate labour market program or similar work/ skills.Job ResponsibilityPositions Key ResponsibilitiesProvide high quality customer service to Visitor Information Centre patrons to maximise the upselling of tourism products;Provide effective and productive communications to visitors, operators, and other stakeholders via various forms (i.e. telephone, email, face to face contact)Monitor and maintain display stock;Actively support the Visitor Information Centre day to day operations including family participation, shift and weekend work;Receive and balance financial transactions as required and in accordance with Council procedures;Assist the Manager with operations of services as directed, including providing accurate advice and guidance to patrons whilst Manager is unavailableUnderstand and become familiar with resources and information related to the position and be able to communicate such information efficiently to staff and patrons;Work collaboratively as a team, communicate well with team members, be respectful and courteous to team-mates and patrons at all times;Other responsibilities as shall be reasonably associated with or incidental to the above responsibilities or as shall, in the course of the employment, be agreed between the parties as being or forming part of the duties.Organisational ResponsibilitiesEnsure compliance with Workplace Health and Safety requirements. Comply with workplace procedures for risk identification, risk assessment and risk control. Participate in activities associated with the management of workplace health and safety. Identify and report health and safety risks, accidents, incidents, injuries, property damage and mishaps at the workplace.Assist in the implementation of the Katherine Town Councils Local Counter Disaster Sub-Plan in the event of a disaster;Ensure incumbent is dedicated to servicing our community and will listen to and proactively respond to their needs;Foster sustainable, honest relationships with the community and stakeholdersPerform and deliver results that align with organisations strategic direction and serve our community;Work in accordance with Councils Vision and Mission statement.Provide excellent customer service through incoming telephone calls, email and front counter enquiriesJob FunctionsLocalJob BenefitsRole benefits include:6 weeks Annual leave with 17.5% leave loading (pro rata 6 weeks per year)3 weeks Personal/Carers leave (pro rata 3 weeks per year)Wellness strategy which includes free pool access and 50% of gym memberships.Selling PointWe are looking for two seasonal full-time staff (38 hours per week) roles over our busy dry season. Roles will be on a seasonal contract running from April to September 2025.ContactCherie BushSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Katherine Town Council by 2xSign in to set job alerts for Visitor roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr