Job Title

This is a Customer Service Representative - Patient Support role with one of the leading companies in AU right now Admission with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Admission Customer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you''ll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures. Key Responsibilities Handle inbound patient calls regarding pre-admission queries and concerns Guide patients through preparation requirements and documentation Maintain accurate patient records in our healthcare system Coordinate with clinical teams to ensure smooth patient transitions Provide empathetic support while maintaining strict confidentiality What You''ll Need Strong communication skills and natural empathy Attention to detail and ability to multitask Comfortable with computer systems and learning new software Understanding of confidentiality requirements What We Offer Competitive casual hourly rate Comprehensive training and ongoing support Opportunity to make a real difference in patient care Contract Details 3-month initial contract with potential for extension. In-office position. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Admission. Applying here is the first step in the hiring process for this role at Admission. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.