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Join to apply for the Chief Concierge Attendant Full Time role at Panthers Group1 day ago Be among the first 25 applicantsJoin to apply for the Chief Concierge Attendant Full Time role at Panthers GroupPanthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel!THE PRODUCTPullman Sydney Penrith is a 5-star hotel, part of the Accor group and the Panthers PrecinctLocated within the Western Sydney Convention Centre (WSCC) precinct, creating a premium destination for business and leisure.Integrated offering that includes hotel, convention centre, and access to Panthers Club facilities.The BenefitsInclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.Competitive Remuneration Package.Training and Development with Global Career Opportunities and access to Accors Registered Training Organisation.Team Discounts across Accors 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.Onsite Complimentary Car ParkingTHE ROLELead and supervise the Concierge team, ensuring operational excellence and luxury service.Provide personalized guest service, acting as a trusted local expert.Assist with luggage handling, room escorting, and delivery of VIP amenities.Promote and facilitate guest sign-ups for ALL Accor loyalty and Panthers Club membership.Serve as the connection point between the Hotel, WSCC, and Panthers Precinct.Ensure smooth guest transportation and logistics, including airport transfers.Maintain front and back-office systems, ensure procedural compliance, and contribute to operational efficiency.Support WH&S policies, staff inductions, and uphold hotel safety and service standards.Drive team communication, training, and a culture of excellence aligned with the Heartist PhilosophyTHE CRITERIAPrevious experience in a Concierge or front office leadership role within a luxury hotel.Strong local area knowledge (Penrith and Western Sydney).Proven ability to lead, train, and motivate a team.Professional presentation and outstanding interpersonal skills.High level of guest service focus, especially for VIP and high-profile guests.Proficiency in hotel systems, guest services, and operations management.Commitment to WH&S, confidentiality, and adherence to Accor brand standards.Availability to work a flexible roster, including weekends and public holidays.THE APPLICATIONIf this sounds like the opportunity for you, please apply now!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesEntertainment ProvidersReferrals increase your chances of interviewing at Panthers Group by 2xGet notified about new Head Concierge jobs in Penrith, New South Wales, Australia.Kellyville, New South Wales, Australia 2 weeks agoPenrith, New South Wales, Australia 1 day agoStrathfield, New South Wales, Australia 6 days agoRydalmere, New South Wales, Australia 1 month agoNorth Ryde, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr