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Join to apply for the Head of Loyalty role at NABJoin to apply for the Head of Loyalty role at NABBring your senior leadership experience to this exciting new role as Head of LoyaltyWe grow great leaders who inspire and energise their teamMore than a career, youll be representing the voice of the customerBring your senior leadership experience to this exciting new role as Head of LoyaltyWe grow great leaders who inspire and energise their teamMore than a career, youll be representing the voice of the customerOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.As the Head of Loyalty, 12-14 month fixed term contract, you will be joining Personal Everyday Banking team thats doubling down on customer obsession.Each Day, Youll Go Above And Beyond ToLead squads with multi-disciplinary colleagues to scale the Goodies loyalty programLead a Product Owner cohort to define the vision and build a backlog of business outcomesthat deliver across abalanced scorecard and progressively elaborate backlogs to epics and features in support of the widerdomainstrategyLead squads to runbusiness process improvement, product management and commercial activitiesDeliver business outcomessafely through application of effectiveriskmanagement practices, and efficiently through application ofagilepracticesDeliver beneficial outcomes for both NAB and our customers through managing vendor deliverables and commercialsBe a key interface to the wider enterprise to unblock issues and enable faster deliveryLead, coach and develop product owners and product managers to become strong commercial decision makers and lead for high performanceWere looking for the best and brightest to deliver the best for our customers. Youll need:Demonstrated experience working in a similar senior leadership role leading the strategic direction of Loyalty programs ideally within Financial ServicesIn-depth Product Ownership and Management experience coupled with experience in leading large scaled agile deliveryExtensive experience mobilising and supporting large, cross functional and self-managing teams to accomplish outcomesExtensive experience working with agile ways or working and familiarity with human centred design techniquesIn-depth experience playing a leadership role, including leading senior engagement, driving cultural change, and development of colleaguesProven analytical skills and evidence-based decision maker who is a strategic thinker that drives customer centricityA diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. That''s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 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