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Join to apply for the Infrastructure Operations Specialist role at Woolworths Group1 week ago Be among the first 25 applicantsJoin to apply for the Infrastructure Operations Specialist role at Woolworths GroupGet AI-powered advice on this job and more exclusive features.Norwest office location, hybrid working environmentWork as part of a collaborative technical operations teamWe are Woolworths Group. 200,00+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose to create better experiences together for a better tomorrow. Its that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.If youre excited to turn todays blue sky thinking into a better tomorrow for future generations, youll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Welcome to Group EnablementOur Group Enablement Teams are the Technology, Business Enablement, Value Chain and Replenishment experts developing new capabilities and platforms for a better retail future. Were the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data and retail smarts, youll work behind the scenes, in the margins and across every corner of the business to uplift our capability, amplify our collective impacts and revolutionise the customer experience.What youll doThis role is part of the IT Service Operations and Infrastructure Group and involves collaborating with business customers, IT departments, service providers, vendors, and strategic partners. It is responsible for providing technical support and operational oversight of Woolworths enterprise computing operations.This is a key role in defining operational standards and ensuring adherence by support partners. You will leverage your expertise to oversee the availability, maintenance, and performance of systems within Woolworths large Multi-Cloud environment.This role also requires active involvement in support, management, administration, automation, maintenance, and continuous improvement of Compute Operations and Configurations within Woolworths Multi-Cloud setup. By working closely with strategic partners, you will ensure best practices, drive automation, enhance stability, and manage support effectively.Responsibilities will include but are not limited to:Provide Operational oversight of RedHat, SUSE and Oracle Linux and Windows Servers across various versions hosted in Cloud and On-premise locations.Oversee key supporting services underpinning our Compute environment.Ensure stability and availability of strategic workloads, maintaining configurations aligned with baselines.Collaborate with Cloud engineering teams to develop and drive platform improvements, ensuring a seamless operational handover of new projects and initiatives.Hold ITIL service operations responsibility for Woolworths server environments including risk and issue, incident, problem, availability, capacity, performance and change management.Work closely with managed service partners to maintain the Compute Platform, including continual service improvement and lifecycle management of operating systems.Ensure adherence to IT service management disciplines and company methodologies.Maintain a culture of customer service and satisfaction, with responsiveness to customer needs and proactive attention to business and technical requirements.Manage escalation, both hierarchically and process related.Provide after-hours support as required.What youll bringAs an experienced IT professional specializing in Linux and Windows operating environments across both Cloud and On-Premises, you will bring a combination of technical capabilities and communication skills to work effectively with a wide range of internal & external stakeholders.Capabilities:Strong desire to automate, codify and continuously improve all aspects of the work environment.Experience in Infrastructure as Code (IaC) and Configuration as Code using tools such as Terraform, GitHub, Ansible, Azure DevOps.Proven understanding of hosting platforms, including Azure, GCP, VMware and both Private & Public cloud.Deep knowledge of networking, identity, and security practices within the Linux and Windows operating systems.Knowledge in patching and configuration management tools.Knowledge in scripting languages and automation.Knowledge in Directory Services and LDAP.Effective communication skills, both verbal and written, with the ability to collaborate across teams and work autonomously.Strong analytical, statistical, and troubleshooting capabilities.Ability to manage multiple concurrent tasks while efficiently handling competing demands.Experience:Strong experience in managing enterprise services at scale.Experience and firm grasp of enterprise best practices and architectural patterns that support these practices.Highly regarded professional certifications in Azure/Microsoft/RedHat/Terraform/Ansible.Experience in large scale enterprise environmentsIT Service Operations (e.g. ITIL v4) with a relevant degree, qualification or equivalent.5+ years of relevant experience.Demonstrated ability in managing customer relationships and driving outcomes.A strong track record of operating in large enterprise hosting and cloud environmentsPrevious experience working in a multi-sourced vendor environment.What youll experienceOur Team Members are at the heart of everything we do and were always looking for ways to support your career journey and reward great work:Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.A global business with endless career possibilities around every corner and across every discipline with valuable exposure to a vast and exciting business network.High impact role supporting our teams who enrich our communities.A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to you.Everyone Belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our teams diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesRetailReferrals increase your chances of interviewing at Woolworths Group by 2xSign in to set job alerts for Operational Specialist roles.Sydney, New South Wales, Australia 2 weeks agoSutherland, New South Wales, Australia 6 days agoMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$97,027.00-A$107,059.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSutherland, New South Wales, Australia 1 week agoSutherland, New South Wales, Australia 1 week agoSutherland, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 1 month agoSurry Hills, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 6 days agoExecutive Assistant (For Relocation to Kingdom of Saudi Arabia)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoAdministrative Business Partner, Google Research (Part Time)Sydney, New South Wales, Australia 2 weeks agoLewisham, New South Wales, Australia 8 hours agoChullora, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia A$115,000.00-A$120,000.00 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 days agoNorth Ryde, New South Wales, Australia 5 days agoWere unlocking community knowledge in a new way. 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