About LorikeetLorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces, and delivery services.Were building this by automating most support responses with transparent, customizable AI, allowing support teams to focus on managing automation and engaging with complex cases, rather than handling high volumes of simple tickets. Once freed from reactive support, teams can provide personalized concierge services to their customers.Our team leverages Jamies experience as an early member of Googles generative AI team and Steves experience at Stripe, along with members from Stripe, Canva, Atlassian, Dropbox, and Dovetail.We are growing rapidly, have paying customers, real revenue, an exciting roadmap, and a strong sales pipeline. Were funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson, Cristina Cordova, Bob Van Winden, and Cos Nicolaescu.Our global customers include:The largest telehealth company in AustraliaThe largest bank for teens in the USOne of the largest NFT marketplaces by trading volumeOne of the largest Web3 gaming companiesand other enterprise customers with over 1 million support tickets annually.Whats unique about this opportunity?Technical founders and an engineering-led culture. Most at Lorikeet write code. Everyone owns working with users and building great products. Engineers take ownership of challenging problems and solutions.Warm, mature, in-person, flexible culture. Low ego, high trust. We value working together in our Surry Hills office, with flexible hours to accommodate life outside work. We encourage diversity and value eagerness to learn over credentials.High pay, high expectations, high performance. We aim to match unicorn-scale salaries and offer significant equity. Our team receives the same updates as our investors, as they are owners too.On the technical cutting edge. Were defining what an AI-first SaaS product looks like, inventing UI/UX, capabilities, and data models in white space. Our AI problems are beyond current research labs, using a modern stack including Typescript, React/Remix, PrismaORM, NestJS, and Python. Knowledge of these is nice, but adaptable engineers will thrive.No nonsense recruitment process. It involves informal chats and a ~two-day paid work trial to see if were a good fit for each other.About the role and youYou will build innovative customer support solutions, defining what an AI-first SaaS product looks likean area with vast white space for invention. The AI challenges we tackle are at the forefront of research.Wed love to speak with you if:You are excited to work with a top-tier team on these challengesYou have 5+ years of experience in a top engineering organization, ideally with startup/scaleup exposureYou are comfortable across the stack, leading ambitious projects with strong technical, product, and design instinctsYou are keen to mentor and lead less experienced engineersIf you dont quite meet all criteria but come from an underrepresented background, we strongly encourage you to reach out. We believe diverse teams are higher performing and are proud of our inclusive culture. #J-18808-Ljbffr
Job Title
Senior Software Engineer