Job Title

Senior Account Manager- Commercial Insurance- RemoteJoin to apply for the Senior Account Manager- Commercial Insurance- Remote role at Insurance Office of AmericaSenior Account Manager- Commercial Insurance- Remote6 days ago Be among the first 25 applicantsJoin to apply for the Senior Account Manager- Commercial Insurance- Remote role at Insurance Office of AmericaInsurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.Job DescriptionTitle: Senior Account Manager - Commercial LinesRemote: Eastern and Central Time zones only. Florida Insurance experience required | Based out of Tallahassee, FL | Book Focus: Construction, ContractorsAbout the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.Key ResponsibilitiesTechnical Competence:Maintain a high degree of technical competence and industry expertise.Team Leadership:Direct daily activities and workflow of the account management team.Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management:Manage policy expirations and renewals.Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances.System Maintenance:Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues.Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.Policy Compliance:Stay updated on company policies and procedures.Continuous Improvement:Seek and adopt best practices to improve individual and team performance.Champion IOA Values:Demonstrate integrity and leadership.Ideal Candidate Qualifications5+ years of account management experience, or 7+ years in the insurance industryThorough knowledge of insurance brokerage and client needsRequired active licensing; professional designation (CIC or equivalent) preferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service, communication, multitasking, and organizational skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What We OfferCompetitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchEmployee stock plan participationProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhat To Expect (Application Process)30-Minute Phone Screen, Online Assessments, and Interview(s)Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesInsuranceReferrals increase your chances of interviewing at Insurance Office of America by 2xSign in to set job alerts for Senior Account Manager roles.New Philadelphia, OH $35,000.00-$50,000.00 2 weeks agoGroup Account Supervisor | VP of ConcentricLifeSenior Key Account Manager, Industry (Global Pharma Accounts)Account Manager - Specialty Chemicals - MetalworkingSenior Key Account Manager, F&B, IND Global KAM IEMRegional Account Manager - Midwest TerritoryCleveland, OH $120,000.00-$165,000.00 1 week agoSenior Account Manager- Commercial- RemoteCleveland, OH $60,000.00-$70,000.00 1 week agoCleveland, OH $90,000.00-$130,000.00 2 weeks agoSales, Key Account Manager - Cardiac & Vascular Image Guided Therapy (Cleveland)Cleveland, OH $178,750.00-$241,000.00 2 weeks agoAccount Manager - Life Sciences - Pittsburgh/Cleveland OhioCleveland, OH $80,000.00-$85,000.00 3 days agoStrategic Account Technical Manager, Industrial Water TreatmentCleveland, OH $170,000.00-$200,000.00 6 days agoAccount Manager- Commercial Insurance- Remote- Select BusinessOncology Account Manager - Cleveland, OH Field BasedGreater Cleveland $50,000.00-$65,000.00 1 week agoCommercial Insurance Account Manager - Transportation (Remote)Sales Key Account Manager - Proteomics / Biotechnology Cleveland / Pittsburgh RemoteWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr