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About usResolve Finance is a multi-award winning and energetic finance brokerage, with continuous improvement and the customer journey at the forefront of everything we do. Our success and customer-centric approach can be attributed to the quality and passion of our people, as evidenced by Resolve been ranked within the Top 25 Brokerages nationally, since 2011.Resolve Finance is proudly part of the ABN Group - Australia''s leaders in construction, property and finance.About the roleAn exciting opportunity has arisen to join our operations team in a role that is central to supporting the growth and success of our national broker network. The primary responsibility of this role is to own our onboarding processes for new brokers and franchisees, ensuring a smooth, compliant, and engaging experience while also contributing to broader initiatives and processes across the business.Were looking for someone who thrives on creating structured, repeatable processes and enjoys working closely with people to ensure they feel confident, informed, and supported from day one. Youll be organised and detail-oriented, with a natural ability to manage multiple moving parts while keeping stakeholders aligned. A strong sense of accountability, a solutions-focused mindset, and an eye for continuous improvement will see you succeed in this role.Key responsibilities include:Be the custodian of multiple processes for new franchisees and their teams including onboarding, lender accreditations, agreement renewals and offboardingWork with stakeholders to improve process efficiency and provide a positive experienceCommunicate frequently to key stakeholders to keep them informed on progressSupport the operations team with rolling out key strategic projects and ad hoc admin dutiesAbout youWere looking for someone who thrives on creating structured, repeatable processes and enjoys working closely with people to ensure they feel confident, informed, and supported from day one. Youll be organised and detail-oriented, with a natural ability to manage multiple moving parts while keeping stakeholders aligned. A strong sense of accountability, a solutions-focused mindset, and an eye for continuous improvement will see you succeed in this role.To be successful in this role, the following experience is essential:Experience working in financial services, especially mortgage broking or lending, will be looked on favourablyExperience working for a franchisor or in a franchise businessProficient in Microsoft 365 including Word, PowerPoint & ExcelExcellent communication skills and ability to engage effectively with stakeholders at all levelsWhy ABN?We''re not just offering a job; we''re inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:In-House Discounts: Exclusive discounts to enjoyFlexibility: Work arrangements tailored to support your work-life balanceCareer Growth: Opportunities to elevate your career within a thriving organizationWellness Focus: Dedicated programs to nurture your well-beingHealth Coverage: Access discounted private health insuranceParental Leave: Paid leave for both primary and non-primary carersWhat''s Next?Apply now if who we are resonates with you and you think you have what is required to fill this exciting role. #J-18808-Ljbffr