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Senior Advisor, Customer & Community Works EngagementJoin to apply for the Senior Advisor, Customer & Community Works Engagement role at AusNetSenior Advisor, Customer & Community Works Engagement3 days ago Be among the first 25 applicantsJoin to apply for the Senior Advisor, Customer & Community Works Engagement role at AusNetGet AI-powered advice on this job and more exclusive features.Lead customer and community engagement for distribution works projects.Shape positive public perception through strategic communications and outreach.Drive risk mitigation, issues management, and stakeholder relationships.When you choose AusNet, youll join genuine people working together, making Real. Progress.At AusNet, were the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family. Help us lead the way while enriching your career with real people who encourage you to bring your best and make real impactfor your career, our communities, and Australias cleaner energy future.Purposeful work with genuinely good people. Thats refreshing.Were looking for a Senior Customer & Community Works Engagement Advisor for a minimum of nine months to champion stakeholder, customer, and community engagement across our electricity distribution works. Youll shape and implement customer and community engagement on projects from business case through to completion. You will craft compelling multi-channel communications and working with the Network Operations & Delivery teams to identify risks early, advocate for customers and community, and keep customers informed during work activities. Your strategic insights and meticulous record-keeping will strengthen AusNets reputation as we deliver safe, reliable energy to 1.5 million Victorians.With a 3/2 hybrid split, this 9-month fixed-term role is based at Freshwater Place in the Customer & Community Distribution team.This role will deliver real outcomes, including but not limited to:Create and execute Customer & Community Works Engagement Plans and sub-plans and budgets.Be responsible for the works engagement in the Projects and Program Delivery portfolio of works.Write and distribute notifications, newsletters, social posts, and formal letters.Support the handling of enquiries via phone, email, web, and social media, ensuring timely responses.Maintain and improve working relationships with Project Managers and their teams.Maintain accurate CRM records and draft reports for project cycles.Support customers and communities during unplanned major events eg: storms.Some work outside of business hours and on weekends will be required.Travel to regional areas of Victoria will be required.You dont need to check every box; however, we are looking for a good combination of:Degree in Communications (or similar) plus 57 yrs engagement experience in the infrastructure or energy industries.Australian Drivers licenseDemonstrated success delivering community/customer works engagement .Excellent written/verbal communication and stakeholder-management skills.Proven ability to juggle multiple priorities and meet tight deadlines.CRM experience and strong project-management capability.A real place to belongWe celebrate unique voices, refreshing perspectives, and diversity in our team. Engage and connect through our social club, family day, a wide range of events, or by joining one of our Employee Network Groups.We believe in more than just competitive pay. Heres what sets us apart:Flexibility: Hybrid work, flexible hours, or part-time arrangements.Leave: 14 weeks paid parental leave, no minimum service.Community Giving: A paid day to volunteer with Foodbank or a cause that matters to you.Perks: Purchased leave, income-protection insurance, novated leasing, corporate discounts, private-health cover discounts, and more.As an industry in transformation, were excited by the possibilities ahead. If youre passionate about community-focused engagement, bring your energy and join AusNet. Together, we can shape a new way forward.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing, Public Relations, and Project ManagementIndustriesUtilities, Environmental Services, and Public Relations and Communications ServicesReferrals increase your chances of interviewing at AusNet by 2xSign in to set job alerts for Customer Advisor roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoDoncaster, Victoria, Australia 1 week agoMalvern East, Victoria, Australia 2 months agoChadstone, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 week agoCustomer Experience Equine Advisor - Multiple Positions Available!South Melbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia 21 hours agoGuest Service Agent (Communication Centre)Branch Customer Service - Epping Area - Expression of InterestSenior Customer Resolutions Officer (Jeep, Alfa Romeo & FIAT)Port Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia A$48.41-A$48.41 5 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoCustomer Service Manager - Behind the MeterMelbourne, Victoria, Australia 2 weeks agoExpression of Interest - Customer Advisor 2025Melbourne, Victoria, Australia 4 days agoCustomer Service Advisor - Contact CentreMulgrave, Victoria, Australia $27.50-$30.19 3 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia 3 months agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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