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Customer Care Representative | Full TimeJoin to apply for the Customer Care Representative | Full Time role at Munro Footwear GroupCustomer Care Representative | Full Time2 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative | Full Time role at Munro Footwear GroupWork with a fantastic Customer Care Team for Australia''s largest Footwear GroupOn-the-job training!Full-time hoursJob DescriptionWork with a fantastic Customer Care Team for Australia''s largest Footwear GroupOn-the-job training!Full-time hoursAt Munro Footwear Group (MFG) we have an opportunity for a highly motivated customer service-focused individual to join our Customer Care in a Full-time capacity(Monday-Friday) You will be responsible for providing exceptional customer service for all inbound calls and emails.About The RoleProviding exceptional customer service via phone and emailAnswering inbound calls and assisting customers with their enquiriesHandling support/ticket requests in accordance with KPIsUsing multiple systems Contivo, Infor M3, Gmail, BoldChat and MagentoProcessing returns, exchanges and refunds for customer ordersAbout YouPrevious customer service experience in a call centre or retailGreat time management and an ability to take initiative and multi-taskAbility to perform within agreed SLAs & KPIsWell-developed interpersonal skills alongside exceptional written and verbal communicationHigh standards and attention to detailAbout UsWith more than 290+ stores and 2500+ employees nationally and our state-of-the-art distribution centre, we are Australia''s leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia''s most iconic brands including Bobux, The Trybe, Midas, Mollini, Cinori, Mathers, Williams, Diana Ferrari, and Australia''s largest online footwear retailer, Styletread!As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.What We OfferGenerous employee discount for you and your immediate family!Flexible Paid Parental LeaveCareer Growth and development opportunities with a fun & friendly teamThrough our Employee Assistance Program (EAP) you''ll have access to professional and confidential counselling and support servicesIf you are organised, and love multi-tasking, while working in a dynamic environment in a supportive team, then we invite you to explore this role - we would love to hear from you, apply today!PLEASE NOTE This role is Full Time Monday FridaySeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetail Apparel and FashionReferrals increase your chances of interviewing at Munro Footwear Group by 2xGet notified about new Customer Care Representative jobs in Greater Melbourne Area.Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 weeks agoSouth Melbourne, Victoria, Australia 1 month agoSpringvale, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 days agoLaverton North, Victoria, Australia 3 hours agoMelbourne, Victoria, Australia A$70,000.00-A$80,000.00 2 weeks agoBox Hill South, Victoria, Australia 1 day agoCustomer Service Representative - July 2025Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 7 hours agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoDandenong, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 3 weeks agoCustomer Service Support Staff - MelbourneSales and Customer Service RepresentativeMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoHome Services Customer Solutions Coordinator - ServicesSouthbank, Victoria, Australia 1 week agoCustomer Service Representative Personal DevelopmentMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoPoint Cook, Victoria, Australia 2 weeks agoKeysborough, Victoria, Australia 1 week agoNarre Warren, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 3 weeks agoSouthbank, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr