Job Title

Property Officer Disability Accommodation (SDA)The Property Officer is responsible for overseeing management and maintenance of our Townsville portfolio of SDA houses, ensuring high standards of compliance, tenant satisfaction, and property performance. This role is pivotal in supporting the housing needs of NDIS participants whilst fostering collaborative relationships with Supported Independent Living (SIL) providers to ensure seamless service delivery. The Property Officer will report to and work closely with the National Property Manager, whilst maintaining relationships with SIL providers, internal teams, tenants, and external contractors to optimize property operations and ensure a positive, participant-focused living experience.Key ResponsibilitiesProperty ManagementOversee our Townsville SDA property portfolio, ensuring properties are well-maintained and compliant with SDA standards.Assisting with property handovers.Assist with tenancy agreements, participant onboarding, and property inspections in collaboration with local coordinators and SIL providers.Maintain up-to-date property records, including maintenance schedules, compliance certifications, and tenancy details.Liaison with SIL ProvidersEstablish and maintain strong working relationships with SIL providers managing participants within the SDA properties.Collaborate with SIL providers to address tenant concerns, maintenance requests, and changes in participant needs.Attend regular meetings with SIL providers to align on participant support strategies and property requirements.Ensure open communication channels between the organisation and SIL providers to foster a cohesive approach to participant care.Maintenance & RepairsCoordinate property maintenance and repairs, engaging and supervising external contractors as needed.Assist with preventive maintenance plans to extend property lifespan and ensure safety.Respond promptly to urgent maintenance requests, prioritising tenant safety and satisfaction.Participant EngagementWork closely with tenants and their support networks, including SIL providers, to address housing-related needs and concerns.Collaborate with operational teams and SIL providers to resolve tenant issues efficiently and empathetically.Compliance & ReportingEnsure all properties meet SDA and NDIS compliance requirements, including safety and accessibility standards.Conduct regular audits of property conditions and implement corrective actions as needed.Provide detailed reports on property performance, occupancy rates, and maintenance activities to the National Property Manager.Key Selection CriteriaQualifications & ExperienceExperience in property management, preferably within the SDA or NDIS sector.Strong understanding of SDA regulations, NDIS standards, tenant rights, and SIL provider operations.Experience with property maintenance and compliance.Familiarity with accessible housing requirements and disability-focused property modifications.SCHADS award is inductive only and may increase depending on qualificationsSkills & AttributesExcellent organisational and time-management skills, with the ability to manage multiple properties and priorities.Strong communication and interpersonal skills to build positive relationships with tenants, SIL providers, contractors, and staff.Problem-solving and decision-making abilities, with a focus on delivering high-quality outcomes.Commitment to providing participant-centred services and fostering inclusivity.Proficiency in property management software and reporting tools.Performance MetricsCompliance: All properties meet SDA and NDIS compliance requirements.Tenant Satisfaction: High satisfaction ratings from tenants, SIL providers, and their support networks.Maintenance Efficiency: Timely resolution of maintenance requests and adherence to preventive maintenance schedules.Portfolio Performance: Properties are managed within budget, with minimal downtime or disruptions.Provider Engagement: Positive feedback from SIL providers on collaboration and communication.Conditions of EmploymentFull-time role with flexibility for remote work and travel as required.National Police CheckNDIS Worker Screening clearance (Yellow Card)Working with children''s check (Blue Card)How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a property officer? Which of the following statements best describes your right to work in Australia? Do you have a current Police Check (National Police Certificate) for employment? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer? Do you have a current Australian driver''s licence? Do you own or have regular access to a car?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr