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1 day ago Be among the first 25 applicantsFounded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO''s one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!Life & Culture...At ELMO, youll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, youll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!Some of our benefits include:Paid Parental leave - 12 weeks primary, 6 weeks secondaryBirthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)Inhouse Learning and Development initiativesELMO Social and Diversity clubsMental Health/EAP programsFlare Benefits (great discounts, novated leasing, salary sacrifice)Our values:Obsess over customers - Everything we do is designed to positively impact our customersHelp others thrive - Be they colleagues, communities or customers, we champion ways to help others thriveSeek out different - We constantly look to innovate, challenge the status quo and defy barriersBe fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful changeAbout the Opportunity... Join ELMO as a Strategic Customer Success Manager Be the Driver of Real Customer Impact!Are you passionate about helping customers succeed and unlocking real business value? At ELMO, our Customer Success Managers (CSMs) play a pivotal role in ensuring our clients achieve measurable ROI, long-term growth, and true partnership success.In this dynamic role, youll be the trusted advisor and primary advocate for a range of ELMO productsbuilding strong relationships, solving strategic challenges, and driving customer satisfaction, renewals, and expansion.If you''re ready to make a real difference, empower customers, and fuel growththis is the opportunity for you.Key Responsibilities:Customer and Stakeholder Management:Customer Advocacy: Build and maintain strong, long-lasting relationships with key customers, acting as a trusted advisor to ensure their ongoing success and value realization.Retention & Growth: Partner with Account Management to maximize customer satisfaction and achieve high contract value retention, continuously aligning solutions with customer growth objectives.Strategic Solutions: Lead discovery sessions, applying critical thinking and technical expertise to offer tailored, impactful recommendations that meet customer business goals.Cross-Functional Collaboration: Establish robust professional relationships and work cohesively with Account Management, Sales, Marketing, Product, Support, and Implementation teams to drive shared goals and enhance the overall customer experience.Effective Facilitation: Conduct productive, goal-oriented customer sessions with outstanding facilitation skills.Technical Expertise and Support:Become an ELMO SME: Develop advanced expertise across ELMO modules, acting as a trusted Subject Matter Expert.Expert Troubleshooting & Solutions: Diagnose complex issues, provide effective solutions for system queries and customer requirements, and escalate when necessary.Technical Translation: Translate customer needs into technical solutions and articulate complex system functionalities in easily understandable terms.Product Enhancement & Feedback: Engage with the Product team, providing valuable customer feedback for improvements and new ideas. Stay updated on releases and convey their impact.Documentation & Best Practices: Where needed, document ELMO Talent Management capabilities. Maintain an understanding of HR software industry best practices.Internal Support & Compliance: Support internal customer success software (including reporting/analytics) and ensure adherence to information security and privacy policies. Document customer interactions and goals.Desired Skills and ExperienceMinimum of 2 years in Client Services, Professional Services, Customer Success, Account Management, or Human Resources.At least 2 years of hands-on experience with Payroll or HR SaaS platforms.Experience with additional HR or Talent Management technologies is a strong plus.Excellent communication skills, both written and verbal, with strong presentation and active listening abilities.Quick to grasp technical concepts and platform functionalities.Proven ability to manage multiple projects simultaneously while maintaining attention to detail.Proficient in reporting, analytics, and documentation practices.Sounds like you? Apply now!ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMOs ISO27001:2022 Certified security policies and practices.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Customer Service, and TrainingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at ELMO Software by 2xSign in to set job alerts for Customer Success Manager roles.Adelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 1 month agoMile End, South Australia, Australia 4 months agoHallett Cove, South Australia, Australia 2 months agoAdelaide, South Australia, Australia 12 hours agoAdelaide, South Australia, Australia 2 years agoDavoren Park, South Australia, Australia 3 months agoIT Customer Experience Manager (Service Delivery Manager)Adelaide, South Australia, Australia 1 week agoMarketing Manager, Outback Spirit | Journey BeyondAdelaide, South Australia, Australia 6 days agoAdelaide, South Australia, Australia 1 week agoMECCA Adelaide Airport | Management Expressions of InterestAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 19 hours agoChannel Account Manager - Avigilon, (WA/SA) Video Security & Access ControlNorwood, South Australia, Australia 14 hours agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 weeks agoSenior Creative Content Marketing ManagerAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 6 days agoAdelaide, South Australia, Australia 2 weeks agoDigital Governance & Support Project Manager: SSN AUKUS Build ProgramTaperoo, South Australia, Australia 2 weeks agoRegional Sales Manager I OPSM Adelaide (SA)Adelaide, South Australia, Australia 3 weeks agoAccount Manager - Insurance (Injury Management)Adelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 3 weeks agoBlack Forest, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoMile End, South Australia, Australia 3 weeks agoProfessional, Customer Success ManagementAdelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 days agoWere unlocking community knowledge in a new way. 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